Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lorenzo Elias

Indio

Summary

Personable and performance-driven professional with a strong foundation in high-end hospitality and customer service. Proven ability to build lasting relationships, upsell premium products, and exceed expectations in fast-paced, results-driven environments. Seeking to transition into a dynamic sales position where I can contribute to client acquisition, retention, and revenue growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pool Server

Ritz Carlton
05.2023 - Current
  • Provide luxury-level service in a high-volume poolside environment representing a globally recognized brand.
  • Use suggestive selling techniques to boost revenue per guest.
  • Build rapport with resort guests to ensure satisfaction, repeat business, and positive reviews.

Server

Vue Grille and Bar, Indian Wells Golf Resort
02.2023 - 05.2023
  • Delivered elite service in a golf resort known for high-end clientele.
  • Specialized in recommending and selling premium wine and menu items to elevate guest experience.
  • Maintained consistent sales performance while managing multiple tables in a fast-paced setting.

Server / Bartender (Promoted from Food Runner)

Matsu
10.2021 - 08.2022
  • Promoted from food runner to server within 3 months due to strong performance and initiative.
  • Elevated to salaried position at a Michelin-star-aspiring omakase restaurant.
  • Successfully sold high-ticket tasting menus and paired premium sake and wines.
  • Regularly exceeded sales goals by curating personalized dining experiences and upselling enhancements.

Food Runner

Omni Rancho Las Palmas
03.2019 - 09.2019
  • Supported poolside service by accurately delivering food and beverages in a large, family-oriented resort.
  • Developed foundational guest service skills while assisting servers during peak resort season.
  • Learned to manage time, multitask, and prioritize guest needs in a high-volume setting.

Education

High School Diploma -

Xavier College Preparatory School
Palm Desert, CA

Skills

  • Client Relationship Management
  • Upselling & Cross-Selling Strategies
  • Persuasive Communication
  • Product Knowledge Delivery
  • Fast-Paced Decision Making
  • Team Collaboration & Leadership
  • Professionalism & Customer Retention
  • Goal-Oriented and Driven

Certification

  • California Food Handler’s Card
  • Responsible Beverage Service (RBS)

Timeline

Pool Server

Ritz Carlton
05.2023 - Current

Server

Vue Grille and Bar, Indian Wells Golf Resort
02.2023 - 05.2023

Server / Bartender (Promoted from Food Runner)

Matsu
10.2021 - 08.2022

Food Runner

Omni Rancho Las Palmas
03.2019 - 09.2019

High School Diploma -

Xavier College Preparatory School

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