Lorenzo Grant
New Castle,DE
Summary
At Dairy Palace, I excelled as a Customer Service Representative, adeptly managing high-stress situations and surpassing customer service goals. My proficiency in Microsoft Excel and exceptional problem-solving abilities led to significant improvements in transaction efficiency and inventory accuracy, showcasing my ability to blend hard and soft skills effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dairy Palace
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Odyssey Charter High School
4319 Lancaster Pike, Wilmington, DE 1980505-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Staff Training
Timeline
Customer Service Representative
Dairy Palace
04.2022 - Current
High School Diploma -
Odyssey Charter High School
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