Fitness and sports
Lorenzo Hayden
SpringField Gardens,NY
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Cashier Customer Service
Bjs Wholesales Club
Valley Stream, NY
07.2019 - 06.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bachelor of Science - Finance
Brooklyn College of The City University of New York
Brooklyn, NY 06.2018 - 05.2022
Skills
Refund handling
Retail merchandising
Payment collection
Identification checks
Customer assistance
Cash register operation
Product knowledge
Cash Handling
Cash drawer management
Basic math skills
Product and service sales
Till counting
Interests
Self improvement
Timeline
Cashier Customer Service
Bjs Wholesales Club
07.2019 - 06.2022
Bachelor of Science - Finance
Brooklyn College of The City University of New York
06.2018 - 05.2022