Technology Opportunities in  USDC
  
Tier 1 Service Desk Customer Service Representative
  
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  
Are you an experienced, passionate pioneer in technology  a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center  we are breaking the mold of a typical Delivery Center. 
  
From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.
  
Work you'll do:
  
Not only will candidates be joining a project team, they will be joining a team of resources dedicated to delivering client engagements from an off-site location focused on common tools, technologies, and methodologies.
  
The team 
  
Systems Engineering
  
Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.
  
Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.
  
Qualifications:

* Provide technical support to a DoD client enterprise
* The successful candidate will perform common tasks of user call processing, incident management, service request management, and escalation of higher-level incidents and problems to other IT functional teams
* They are responsible for PC and windows account administration
* Candidate will gather the information needed to resolve customer issues and provide verbal and remote instruction/assistance to customers, including status updates as needed
  
Required Skills:

* CRM Contact Server Operations
* Active Directory (AD)
* Help Desk/Service Desk
* Microsoft SMS (System Management Server)
* 6+ years of relevant professional experience in a large, diverse, server 
* Environment.
* Must be a U.S. Citizen 
* Must have active Secret Clearance 
* Must be willing to live and work in the Orlando, FL area
  
Additional Requirement:

* Six years general experience and at least 2 years specialized
* Must have general PC and Microsoft Office troubleshooting skills and the
* Ability to clearly converse with customers at all levels
* Remedy experience a plus
  
How you'll grow
  
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. 
  
Benefits
  
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. 
  
Deloitte's culture
  
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
  
Corporate citizenship
  
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
  
Recruiter tips
  
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.
  
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
  
Requisition code: E20LKMCSRCAB010-USDC

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