Lorenzo Jackson
Summary
Driven and passionate salesperson with 7 years of experience and special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Motivated by promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options with focus on leveraging writing talents to bring audience members strategically to emotional places and build brand loyalty. Creative, persuasive and articulate with remarkable work ethic and analytical approach.
Overview
10
10
years of professional experience
Work History
Business Solutions Account Executive
College of Lake County
09.2023 - Current
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
Founder
Krimson Kobra Publishing
01.2021 - Current
- Developed publication website, blogs and social media presence.
- Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.
- Solicited and encouraged public reviews and commentaries on trending topics and subjects of topical interest.
- Sustained and enhanced publication performance and fostered reliability, transparency and fairness.
Technical Support Specialist
MyAdvice
10.2022 - 04.2023
- Utilized Zendesk, Confluence, Trello.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Sales Development Representative
MyAdvice
03.2022 - 10.2022
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects.
Sales Development Manager
Vertical Alliance Group
10.2019 - 02.2021
- I increased team booked meeting revenue from $200K to $1 million+ in six months
- Trained and mentored sales personnel to apply best practices and techniques.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
Restaurant Manager
Waffle House, Inc.
07.2018 - 10.2019
- Recruiting and training quality workforce of 25 people in a high-pressure environment
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Sales Executive
SiteMinder
06.2017 - 07.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Marketing Area Representative
Identifix, Inc. / Solera Holdings
05.2016 - 06.2017
- Collaborated with sales engineers to oversee product targeting strategy based on customer industry and business requirements.
- Designed strategic initiatives to grow and retain revenue stream from assigned accounts while supporting and garnering long-term customer satisfaction.
- Maintained and grew existing accounts while expanding network and relationship with untapped consumer base through targeted marketing methods.
- Drove team revenue totals by bringing in top sales numbers.
Promotional Sales Representative
iPromo LLC
05.2015 - 05.2016
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Front Desk and Night Auditor
Hampton Inn & Suites by HILTON Brantford
11.2013 - 05.2015
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Education
Bachelor of Arts - Journalism
Columbia College Chicago
Chicago, IL05.2016
Associate of Arts - Journalism
Joliet Junior College
Joliet, IL01.2013
Skills
- Contract Negotiation
- Customer Rapport
- Interpersonal Skills
- Staff Management
- Business Development
- Lead Generation
- Revenue Generation
- Sales Expertise
- Email Campaigns
- Digital Marketing
Publications
Books
Love and Lust: Poems from a Teenage Heart
Moon Cricket
News Articles
The Chicago Reporter
The Columbia Chronicle
The Blazer
Timeline
Business Solutions Account Executive
College of Lake County
09.2023 - Current
Technical Support Specialist
MyAdvice
10.2022 - 04.2023
Sales Development Representative
MyAdvice
03.2022 - 10.2022
Founder
Krimson Kobra Publishing
01.2021 - Current
Sales Development Manager
Vertical Alliance Group
10.2019 - 02.2021
Restaurant Manager
Waffle House, Inc.
07.2018 - 10.2019
Sales Executive
SiteMinder
06.2017 - 07.2018
Marketing Area Representative
Identifix, Inc. / Solera Holdings
05.2016 - 06.2017
Promotional Sales Representative
iPromo LLC
05.2015 - 05.2016
Front Desk and Night Auditor
Hampton Inn & Suites by HILTON Brantford
11.2013 - 05.2015
Bachelor of Arts - Journalism
Columbia College Chicago
Associate of Arts - Journalism
Joliet Junior College
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