Joshua Hall
Tyler,TX
Summary
Proficient in relationship management and performance optimization, with a focus on enhancing customer retention and satisfaction. Expertise in developing effective sales strategies to identify growth opportunities and maximize revenue.
Overview
10
10
years of professional experience
Work History
Business Account Executive
Metronet Telecommunication
Tyler, TX
06.2023 - Current
- Developed and maintained strong relationships with business clients to enhance customer satisfaction.
- Executed customized solutions for clients, aligning services with specific business needs.
- Collaborated with cross-functional teams to strategize client engagement and retention efforts.
- Conducted market research to identify emerging trends and opportunities within telecommunications sector.
- Managed account portfolios, ensuring timely follow-ups and resolution of client inquiries.
- Led negotiations on contract terms, securing favorable agreements while maximizing company revenue.
Sales Manager
Carmax
Tyler, TX
02.2022 - 05.2023
- Developed and executed strategic sales plans to achieve revenue targets.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Trained and mentored team members to enhance performance and customer service skills.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
- Conducted regular performance reviews and provided feedback to optimize team effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Loss Mitigation Specialist
Mr. Cooper Mortgage
Longview, TX
05.2021 - 01.2023
- Analyzed borrower financial situations to determine eligibility for loss mitigation options.
- Developed tailored repayment plans to assist clients in avoiding foreclosure.
- Collaborated with internal teams to streamline processes and improve customer satisfaction.
- Educated clients on available loss mitigation solutions and application procedures.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
Customer Retention Manager
Suddenlink
Tyler, TX
09.2016 - 06.2021
- Developed retention strategies to reduce churn and enhance customer loyalty.
- Analyzed customer feedback to identify trends and improve service offerings.
- Coordinated cross-functional teams to implement targeted marketing campaigns for existing customers.
- Led initiatives to streamline customer communication processes, increasing satisfaction rates.
- Conducted regular performance reviews of retention programs, ensuring alignment with business goals.
- Boosted customer retention rates by implementing targeted strategies and personalized outreach efforts.
- Analyzed customer data to identify trends and develop targeted retention campaigns.
Education
High School Diploma -
Skills
- Sales presentations
- Strategic planning
- Client acquisition
- B2B sales
- Salesforce
- Negotiation
- Cold calling
- Prospecting
- Business development
- Industry expertise
- Relationship management
- Contract negotiation
Timeline
Business Account Executive
Metronet Telecommunication
06.2023 - Current
Sales Manager
Carmax
02.2022 - 05.2023
Loss Mitigation Specialist
Mr. Cooper Mortgage
05.2021 - 01.2023
Customer Retention Manager
Suddenlink
09.2016 - 06.2021