Marc Sepulveda
Fort Worth,TX
Summary
Dynamic and results-driven professional with over 26 years of experience in the telecom industry, particularly with AT&T. Excelled in business development and customer retention, utilizing skills in contract negotiation and public speaking. Proven track record of improving client satisfaction and driving sales growth through strategic planning and comprehensive market analysis.
Overview
28
28
years of professional experience
Work History
Business Account Executive
NetSpark IP & Telecom
09.2022 - Current
- Monitored customer accounts on a regular basis to ensure satisfaction levels remain high.
- Generated leads through cold calling, networking, and email campaigns, resulting in increased sales volume.
- Compiled weekly reports summarizing client activities and performance metrics.
- Developed deep understanding of client needs through in-depth research and analysis.
- Cultivated strong relationships with clients by providing timely, accurate information and solutions.
- Provided training sessions for customers on how to use our products and services effectively.
- Represented company at trade shows and association meetings to promote product.
- Responded promptly to customer queries to increase overall satisfaction.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Client Solution Executive III
AT&T
09.1996 - 10.2022
- Organized virtual meetings with external partners and clients; acted as a liaison between the company's products and services and the end user
- Implemented strategies to retain existing clients and increase overall account revenues.
- Enhanced client satisfaction by identifying their needs and providing tailored solutions.
- Built long-lasting relationships with clients through effective communication and rapport building.
- Developed and implemented strategies to meet clients' needs for high-level customer service
- Created presentations outlining product features, benefits, costs, and ROI analysis for prospective customers
- Collaborated with cross-functional teams including marketing, sales, operations, finance, engineering to deliver projects on time and within budget
- Researched and analyzed customer requirements, identified new business opportunities, and created solutions that increased customer satisfaction
- Provided technical support for existing customers; troubleshooting hardware and software issues in a timely manner
- Built strong relationships with key stakeholders from both internal departments as well as external partners and clients
- Answered customers' questions about services, prices, availability, or credit terms
- Developed sales presentations and proposals to explain service specifications
- Researched competitors' offerings and pricing strategies in order to remain competitive.
Education
High School Diploma -
Arlington Lamar High School
05.1989
Skills
- Self-motivation
- Contract negotiation
- Sales forecasting
- Cold calling
- Time management
- Project management
- Customer retention
- Public speaking
- Multitasking
- Business development
- Sales Presentations
- Strategic Planning
- Brand Awareness
- Technical understanding
- B2B Sales
- Salesforce
- Territory Management
- Sales Forecasting
- Verbal and written communication
- Relationship Management
- Client acquisition
- Problem-solving abilities
- Adaptability and Flexibility
Awards
2021 AT&T Business Diamond Club
2022 AT&T Service Excellence Award
Timeline
Business Account Executive
NetSpark IP & Telecom
09.2022 - Current
Client Solution Executive III
AT&T
09.1996 - 10.2022
High School Diploma -
Arlington Lamar High School
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