Lorenzo Johnson
Murfreesboro,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
OTR Specialist
KCH Transportation
Nashville, TN
12.2023 - 05.2024
- Arranged transportation for outbound shipments in order to guarantee Assured Supply of product and worked with the Customer Service department to satisfy orders and product shipped in a timely manner.
- Provided cost reporting and maintained outbound transportation budget for all Canada, Mexico, and US operation.
- Promptly negotiated yearly freight rates and processed vendor invoices.
Senior Director, Drayage Operations
KCH Transportation
Dallas, TX
09.2022 - 11.2023
- Directed investigations to verify and resolve customer, shipper and drivers complaints.
- Resolved problems concerning transportation, logistics systems, imports or exports.
- Collaborated with other managers and staff members to formulate/implement policies, procedures, goals, and objectives.
Manager, Drayage Operations
KCH Transportation
Nashville, TN
02.2022 - 09.2022
- Displayed strong leadership skills by successfully leading a high-performing team of 3 operators, resulting in exceptional performance and achievements.
- Delivered exceptional financial outcomes by generating a remarkable $3 million in revenue and $700 thousand in margin during Q1.
- Managed and coordinated over 1,000 container movements, ensuring seamless operations and timely delivered.
Drayage Specialist
KCH Transportation
Nashville, TN
09.2021 - 02.2022
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Successfully managed the most volume-heavy Drayage/OTR lane while efficiently handling daily reports and providing accurate quotes to new clients.
- Proven ability to effectively manage resources, optimize workflows, and meet high-volume demands in a fast-paced environment.
Warranty Renewal Specialist
Service Source
Nashville, TN
10.2019 - 08.2021
- Managed customer renewals and account updates, including contact information, payment methods, product quantity.
- Processed renewal orders in a timely manner according to company standards.
- Developed relationships with customers to ensure repeat business and satisfaction with service offerings.
Team Leader, Logistics
Universal Logistics Inc
Smyrna, TN
08.2017 - 10.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
- Oversaw quality control to identify inconsistencies and malfunctions.
Dockworker
Estes Express Line
Smyrna, TN
08.2012 - 08.2017
- Loaded and unloaded containers from ships and trucks using a forklift.
- Received incoming shipments and compared the contents to invoices or orders.
- Inspected cargo for damage, shortages, and overages.
- Organized shipping documents such as bills of lading or packing slips for accuracy.
Education
Bachelor of Science - Business Adminstration
Middle Tennessee State University
Murfreesboro, TN05.2017
Skills
- Logistics Management
- Communication
- Sales
- Microsoft Office
- Leadership
- Key Performance Indicators
- Organzation
- Microsoft Excel
- Negotiation
- Salesforce
- Customer Service
- Time and Task Management
- Teamwork
- Collaboration
- Problem Solving
- Multitasking
Timeline
OTR Specialist
KCH Transportation
12.2023 - 05.2024
Senior Director, Drayage Operations
KCH Transportation
09.2022 - 11.2023
Manager, Drayage Operations
KCH Transportation
02.2022 - 09.2022
Drayage Specialist
KCH Transportation
09.2021 - 02.2022
Warranty Renewal Specialist
Service Source
10.2019 - 08.2021
Team Leader, Logistics
Universal Logistics Inc
08.2017 - 10.2019
Dockworker
Estes Express Line
08.2012 - 08.2017
Bachelor of Science - Business Adminstration
Middle Tennessee State University
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