Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic
Lorenzo Mendoza

Lorenzo Mendoza

El Paso,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Account Management Chat Agent

Spectrum
08.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Achieved consistent positive feedback from customers through empathetic listening and problem-solving skills.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Construction Assistant/Worker

Contractors Tiles Plus
05.2017 - 08.2024
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
  • Assisted in resolving disputes between team members or subcontractors quickly and professionally, maintaining a harmonious working environment.

Hospital Security Officer

Allied Universal Security Services
08.2014 - 05.2017
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.

Education

No Degree - History

El Paso Community College
El Paso, TX
12-2026

Skills

  • Quick thinking
  • Call center experience
  • Language fluency
  • Typing speed
  • Reliability
  • Calm and professional under pressure
  • Adaptability and flexibility
  • Professionalism
  • Emotional intelligence
  • Patience and tolerance

Accomplishments

    -Got promoted to Account Management Agent ( LEVEL 2) within a 6-month time frame (first out of my training class at Spectrum) also received multiple certificates in recognition of excellence, efforts and achievements in being an outstanding employee.

    -Started off as a construction laborer and ended up as a Supervisors Assistant at Contractors Tiles Plus.

    -OSHA Certified

    -Received a LEVEL 3 Security Guard promotion while working at Allied Barton (Allied Universal).

Languages

English
Native or Bilingual

Interests

Marathon Running, Painting, Hiking, Reading, Watching Anime, and Photography


Favorite quote: Passion, action and noble intentions create progress

Timeline

Account Management Chat Agent

Spectrum
08.2024 - Current

Construction Assistant/Worker

Contractors Tiles Plus
05.2017 - 08.2024

Hospital Security Officer

Allied Universal Security Services
08.2014 - 05.2017

No Degree - History

El Paso Community College

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