Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karina Flores

El Paso,TX

Summary

Dynamic Executive Housekeeping Manager with a proven track record at Home 2 Suites by Hilton, excelling in staff training and inventory control. Recognized for enhancing guest satisfaction through meticulous room inspections and compliance with health standards. Bilingual in English and Spanish, fostering effective communication and teamwork in high-pressure environments.

Housekeeping management professional with extensive experience in maintaining high standards of cleanliness and operational efficiency. Known for fostering collaborative team environments and achieving consistent results. Reliable and adaptable, with expertise in staff training, inventory management, and quality assurance.

Overview

12
12
years of professional experience

Work History

Executive Housekeeping Manager

Home 2 Suites by Hilton El Paso Airport
12.2016 - Current
  • Executive Housekeeper – Key Responsibilities
    Directed and supervised daily housekeeping operations, ensuring high standards of cleanliness, organization, and guest satisfaction.
  • Managed ordering and inventory control of linens, amenities, cleaning supplies, and equipment, maintaining cost efficiency and stock accuracy.
  • Oversaw all Quality Assurance (QA) inspections, maintaining current passing scores and implementing corrective actions as needed.
  • Trained, scheduled, and led housekeeping staff, fostering a productive and accountable team environment.
  • Collaborated with maintenance and front office departments to ensure timely room readiness and guest request fulfillment.
  • Conducted daily room inspections and common area checks to uphold brand standards and cleanliness protocols.
  • Monitored compliance with health and safety regulations, including OSHA standards and COVID-19 sanitation guidelines.
  • Handled department budgeting, payroll inputs, and vendor communication for housekeeping-related services.
  • Supported onboarding of new hires and continuous staff development through hands-on training and performance feedback.
  • Maintained housekeeping logs, inspection records, and supply reports to ensure operational transparency and preparedness.
  • Creating weekly deep clean projects to ensure the quality of the rooms.
  • Daily morning meetings with staff to ensure that demands and goals are met for the day.
  • Assigned room attendants and ensured timely completion of room assignments based on occupancy and priority status.
  • Led by example, maintaining a hands-on presence to motivate staff and ensure high levels of guest satisfaction.
  • Assist with all departments including breakfast attendant, housekeeping laundry, houseperson, and front desk.





Housekeeping and Laundry Attendant

Residence Inn By Marriot
05.2016 - 12.2016
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Housekeeping Room Attendant

Holiday Inn Express & Suites El Paso Airport
05.2013 - 05.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Education

No Degree -

North Stafford High School
Stafford, VA

High School Diploma -

Isaac Newton
Ciudad Juarez Chihuahua MX
07-2012

Skills

  • Experience in OnQ, Pep, and Quore Basic microsoft office such as excel, power point and word Detail oriented
  • English and Spanish
  • Staff training and development
  • Organized leadership
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication
  • Team leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Executive Housekeeping Manager

Home 2 Suites by Hilton El Paso Airport
12.2016 - Current

Housekeeping and Laundry Attendant

Residence Inn By Marriot
05.2016 - 12.2016

Housekeeping Room Attendant

Holiday Inn Express & Suites El Paso Airport
05.2013 - 05.2016

No Degree -

North Stafford High School

High School Diploma -

Isaac Newton

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Karina Flores