Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorenzo Sanabria

Staten Island,NY

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Conduent
Staten Island, NY
10.2023 - 01.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Server/Cook

Burger King
Staten Island, NY
02.2022 - 10.2023
  • Accurately recorded orders on cash register and point-of-sale system.
  • Trained new employees on restaurant procedures and plating techniques.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared drinks according to standard recipes.
  • Stocked service areas with supplies during slow periods.

Furniture Mover

Half Price Movers
Staten Island, NY
06.2020 - 02.2022
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Maintained an organized inventory of all items loaded onto the truck for efficient tracking purposes.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Labeled packages and boxes to keep track of client items.
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Provided excellent customer service throughout the entire process of loading and unloading goods at the customer's residence or business premises.

Battery Service Technician

Island Wide Towing
Staten Island, NY
09.2016 - 06.2020
  • Troubleshot electrical systems in order to identify root cause of battery failure.
  • Repaired damaged batteries by replacing corroded connections or faulty components.
  • Developed innovative solutions for challenging customer requirements related to battery technology.
  • Inspected electrical wiring, connections and relays following wiring diagrams.
  • Evaluated new technologies related to the field of battery servicing in order to make recommendations for improvement.

Battery Service Technician

Fixadent Auto Body
Staten Island, NY
05.2014 - 09.2016
  • Troubleshot electrical systems in order to identify root cause of battery failure.
  • Installed automotive, commercial, and marine batteries for customers.
  • Reviewed customer feedback on battery performance after service had been completed.
  • Cross-referenced batteries for different applications to find perfect fit for customers.
  • Repaired damaged batteries by replacing corroded connections or faulty components.

Customer Service/Stocker

Staples
Staten Island, NY
08.2013 - 05.2014
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

New Dorp High School
Staten Island, NY
06-2014

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint Resolution
  • Store Maintenance
  • Problem Resolution
  • Critical Thinking

Timeline

Customer Service Representative

Conduent
10.2023 - 01.2024

Server/Cook

Burger King
02.2022 - 10.2023

Furniture Mover

Half Price Movers
06.2020 - 02.2022

Battery Service Technician

Island Wide Towing
09.2016 - 06.2020

Battery Service Technician

Fixadent Auto Body
05.2014 - 09.2016

Customer Service/Stocker

Staples
08.2013 - 05.2014

High School Diploma -

New Dorp High School

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Lorenzo Sanabria