Loresa Loyd Minter
Adamsville,AL
Overview
18
18
years of professional experience
Work History
Customer Service Representative/ GS 8
Social Security Administration
09.2017 - Current
- Developed primary claim leads for customer base.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Financial Support Worker
Department of Human Resources
04.2017 - 09.2017
- Facilitated client interviews.
- Compiled salary data into spreadsheets to calculate benefits amounts.
- Participated in executing specialized projects.
- Provided volunteer services at local homeless shelters.
Service Manager
Wells Fargo
08.2016 - 04.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Customer Sales and Service Representative/Teller
Wells Fargo
09.2007 - 08.2016
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Education
BA - Human Resource Management
Capella University
01.2015
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Mainframe
Timeline
Customer Service Representative/ GS 8
Social Security Administration
09.2017 - Current
Financial Support Worker
Department of Human Resources
04.2017 - 09.2017
Service Manager
Wells Fargo
08.2016 - 04.2017
Customer Sales and Service Representative/Teller
Wells Fargo
09.2007 - 08.2016
BA - Human Resource Management
Capella University
Similar Profiles
URSULA MIMS RELAFORDURSULA MIMS RELAFORD
Paralegal Specialist at Social Security AdministrationParalegal Specialist at Social Security Administration
Benjamin FoleyBenjamin Foley
Claims Technical Expert at Social Security Administration, SSAClaims Technical Expert at Social Security Administration, SSA
Cynthia Butler-GlascoCynthia Butler-Glasco
Health & Safety Officer at Social Security AdministrationHealth & Safety Officer at Social Security Administration
Michelle FloresMichelle Flores
Claims Technical Expert at Social Security Administration, SSAClaims Technical Expert at Social Security Administration, SSA
Kenneth HammettKenneth Hammett
Welder at Personal AutomatonWelder at Personal Automaton