Loresa Loyd Minter
Adamsville,AL
Overview
18
18
years of professional experience
Work History
Customer Service Representative/ GS 8
Social Security Administration
09.2017 - Current
- Developed primary claim leads for customer base.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Financial Support Worker
Department of Human Resources
04.2017 - 09.2017
- Facilitated client interviews.
- Compiled salary data into spreadsheets to calculate benefits amounts.
- Participated in executing specialized projects.
- Provided volunteer services at local homeless shelters.
Service Manager
Wells Fargo
08.2016 - 04.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Customer Sales and Service Representative/Teller
Wells Fargo
09.2007 - 08.2016
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Education
BA - Human Resource Management
Capella University
01.2015
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Mainframe
Timeline
Customer Service Representative/ GS 8
Social Security Administration
09.2017 - Current
Financial Support Worker
Department of Human Resources
04.2017 - 09.2017
Service Manager
Wells Fargo
08.2016 - 04.2017
Customer Sales and Service Representative/Teller
Wells Fargo
09.2007 - 08.2016
BA - Human Resource Management
Capella University