Juanita Sanchez
Groves
Summary
Detail-oriented Claims Representative with a strong track record in claims investigation, customer service, and bilingual communication. Proven ability to efficiently resolve complex claim issues while ensuring compliance with federal regulations.
Overview
15
15
years of professional experience
Work History
Claims Representative
Social Security Administration, SSA
04.2010 - 09.2025
- Processed and evaluated claims for accuracy and compliance with federal regulations.
- Assisted clients in understanding benefits eligibility and application procedures.
- Reviewed documentation to ensure completeness and adherence to established guidelines.
- Collaborated with interdisciplinary teams to resolve complex claim issues efficiently.
- Conducted post entitlement changes for retirement and disability recipients regarding their address, telephone, direct deposit, work, custody and marital status.
- Completed applications for those applying for a new or a replacement Social Security card.
- Helped trained new claim representatives in the welfare disability program called Supplemental Security Income (SSI).
Education
Bachelor of Arts - Political Science With A Minor in Criminal Justice
Lamar University
Beaumont, TX08-2009
Skills
- Microsoft office
- Claims investigation
- Time management
- Teamwork
- Customer service
- Multitasking
- Adaptability and flexibility
Languages
Spanish
Timeline
Claims Representative
Social Security Administration, SSA
04.2010 - 09.2025
Bachelor of Arts - Political Science With A Minor in Criminal Justice
Lamar University