Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Loretha Nash Feaster

Loretha Nash Feaster

Starkville,MS

Summary

Cheerful and professional customer service agent with more than 10 years’ experience in a variety of roles. Committed to providing the highest level of service in order to establish and maintain quality relationships with customers. Excellent in the areas of verbal and written communication, empathy, time management, patience, and active listening. Passionate about providing professionalism and the highest quality of service to clients. Currently a senior at Southern New Hampshire University pursuing a bachelor’s degree in Creative Writing and English. Current GPA is 4.0, and expected graduation date is Dec 2023. Equally passionate about writing in a variety of genres. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Remote Contractor NM

BC Forward
03.2021 - Current
  • Resolve 200+ customer inquiries weekly involving inquiries and updates about SNAP, TANF, and Medicaid benefits
  • Assists 100+ customers weekly in completing applications for benefits
  • Assists 50+ customers weekly in resolving log in and uploading issues
  • Meet and or exceed all metric requirements weekly.
  • Identifies issues, analyzed information and provided solutions to problems

Remote Contractor

BC Forward
12.2020 - 02.2022
  • Resolved 50+ customers inquiries about their unemployment claims daily
  • Processed 80+ unemployment claims weekly
  • Provided support to 25+ peers daily as Subject Matter Expert
  • Met and or exceed all metric requirements weekly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Excellent communication skills, both verbal and written

Insurance Agent

Sitel Corporation
01.2018 - 01.2019
  • Assisted 100+ clients weekly with questions about a variety of insurance plans
  • Licensed to sell property and casualty insurance in over 30 states
  • Sold 25+ property and casualty insurance policies weekly
  • Made recommendations on insurance coverage per state requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service
  • Educated clients on insurance policies and procedures
  • Responded to customer calls swiftly to resolve issues and answer questions

CSR & Sales Coordinator

CertainTeed Ceilings
01.2014 - 01.2018
  • Managed 50 sales accounts within designated geographical region
  • Entered and process over 100+ sales orders daily
  • Responded weekly to over 200+ inquiries from customers, vendors, and internal personnel
  • Entered approximately 50 sales quotes weekly
  • Issued approximately 20 – 30 return authorizations weekly
  • Issued approximately 25 credits weekly.
  • Managed timely and effective replacement of damaged or missing products
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Answered constant flow of customer calls with minimal wait times

Education

Bachelor of Arts - Creative Writing And English

Southern New Hampshire University
Hooksett, NH
12.2023

Skills

  • Typing (60 wpm) and Word Processing
  • Verbal/written communication
  • Punctuality
  • Spreadsheets
  • Email Management
  • Data Entry
  • Problem Solving
  • Reliability
  • Flexibility
  • Attention to detail
  • Creativity
  • Multitasking
  • Adaptability
  • Writing

Timeline

Remote Contractor NM

BC Forward
03.2021 - Current

Remote Contractor

BC Forward
12.2020 - 02.2022

Insurance Agent

Sitel Corporation
01.2018 - 01.2019

CSR & Sales Coordinator

CertainTeed Ceilings
01.2014 - 01.2018

Bachelor of Arts - Creative Writing And English

Southern New Hampshire University
Loretha Nash Feaster