Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
CustomerServiceRepresentative

Loretta Boone

San Tan Valley,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience
2025
2025
years of post-secondary education

Work History

Customer Service Representative

Home Depot
San Tan Valley, AZ
05.2020 - Current
  • Assisted customers with product inquiries and service requests.
  • Provided guidance on product selections and installation processes.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed returns, exchanges, and warranty claims efficiently.
  • Maintained knowledge of store promotions and merchandise availability.
  • Collaborated with team members to improve customer service workflows.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Quality Control Inspector

Papillon Helicopters
Grand Canyon, Arizona
05.2013 - 04.2016
  • Conducted inspections on helicopter components for quality compliance.
  • Utilized precision tools to measure and assess manufacturing standards.
  • Collaborated with engineering teams to resolve quality issues promptly.
  • Documented inspection results and maintained accurate quality records.
  • Implemented improvements in inspection processes to enhance efficiency.

Customer Service Representative

Papillon Helicopters
Grand Canyon, Arizona
02.2006 - 04.2013
  • Assisted customers with product inquiries and service requests.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of store promotions and merchandise availability.
  • Collaborated with team members to improve customer service workflows.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Ashworth College
Norcross, GA

Skills

  • Customer service
  • Product knowledge
  • Complaint resolution
  • Return processing

Timeline

Customer Service Representative

Home Depot
05.2020 - Current

Quality Control Inspector

Papillon Helicopters
05.2013 - 04.2016

Customer Service Representative

Papillon Helicopters
02.2006 - 04.2013

Ashworth College

Accomplishments

  • Received badges
  • Employee of the Month
Loretta Boone