Loretta Burnett
Gainesville,FL
Summary
Compassionate and dedicated professional with a strong foundation in case management and community outreach. Committed to promoting mental health by providing emotional support and connecting individuals with essential resources to foster stability and resilience.
Overview
12
12
years of professional experience
Work History
Crisis Counselor
Meridian HealthCare
Gainesville, FL
10.2025 - Current
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Provided emotional support to clients during crisis situations.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Participated in community outreach programs to raise awareness about mental health and available support services.
Support Specialist/ Case Manager
Meridian HealthCare
Gainesville, FL
09.2024 - 10.2025
- Managed a caseload of 13 to 20 clients, ensuring individualized support and service delivery
- Assisted clients in creating case plans to achieve and sustain housing stability
- Connected clients with appropriate resources to meet their immediate needs. that best fit the household current needs.
- Developed and maintained relationships with community partners to identify service opportunities
- Performed work in community settings including but not limited to schools, offices, outdoor events, as well as in Meridian offices and clinics.
- An independent professional performing targeted outreach within service communities through faith-based organizations, community events, school events, and health and wellness fairs
Outreach Coordinator
Meridian HealthCare
Gainesville, FL
01.2023 - 09.2024
- Conducted targeted outreach within service communities via faith-based organizations, community events, school events, and health and wellness fairs to enhance community engagement.
- Identified partnership opportunities by developing and maintaining relationships with community partners, contributing to program expansion.
- Executed outreach activities in diverse community settings, including schools, offices, and outdoor events, ensuring accessibility and visibility for Meridian services.
Correctional Officer
Union Correctional Institution
Raiford, FL
08.2022 - 01.2023
- Monitored inmate activities to detect and prevent contraband introduction
- Supervised inmates in housing units and conducted routine inmate counts
- Oversaw daily housekeeping duties to maintain a clean and safe environment
Packer
Amazon Warehouse
Jacksonville, FL
05.2022 - 08.2022
- Pulls and packs products based on daily orders.
- Meets specifics of customer orders in a timely manner.
- Keeps products separated, organized and in good rotation.
Medical Assistant
Advent Health Medical Group
Central, FL
01.2022 - 04.2022
- Checked in patients performed and recorded vitals and chief complaint
- Administered EKGs to monitor heart activity in patient care settings.
- Collected lab specimens from patients for diagnostic testing.
- Performed phlebotomy to draw blood for testing and analysis.
- Assisted with Pap smears to screen for cervical cancer during patient examinations.
Shift Manager
McDonalds
Lake City, FL
08.2021 - 01.2022
- Supervised ten team members to deliver efficient and timely service
- Counted down cash registers to ensure accurate cash handling
- Executed opening and closing procedures to maintain store operations
Scale Operator
Pilgrim's Pride
03.2018 - 03.2020
- Weighed, priced, and packaged products for efficient shipment.
- Maintained cleanliness and sanitation of workstation to uphold safety standards.
- Operated scales for accurate measurement of product weights.
- Monitored equipment performance and reported issues to management.
- Ensured compliance with safety protocols during scale operations.
Customer Service
Sitel
09.2017 - 03.2018
- Delivered customer service support in fast-paced call center, resolving inquiries and enhancing satisfaction
- Documented call interactions in proprietary software, ensuring clarity and accuracy for case management
- Provided customer service to clients receiving deliveries.
- Developed training materials for customer service representatives.
- Managed customer service issues in a professional manner.
Correctional Officer
Columbia County Correctional Institution
06.2015 - 08.2017
- Supervised inmates in housing units and conducted routine counts to ensure security and order
- Oversaw daily housekeeping duties to maintain clean and safe living conditions
- Inspected inmate belongings for contraband to uphold safety standards
Janitor
Heaven Scent
11.2014 - 05.2015
- Delivered thorough cleaning services to maintain cleanliness and hygiene in business offices
- Adhered to safety protocols while operating power equipment and using chemical cleaners
- Maintained cleanliness and sanitation of all areas in Heaven Scent facilities.
- Handled waste disposal and recycling according to company guidelines.
- Operated cleaning equipment including floor scrubbers and vacuums effectively.
Education
Bachelors - Psychology For Clinical Counseling
Saint Leo University (Online)
Saint Leo, FL03-2027
Associates of Science - Allied Health Medical Assisting
City College
Gainesville, FL01-2020
Diploma -
Madison County High School
Madison, FL01-2013
Skills
- Case management
- Community outreach and resource coordination
- Emotional support
- Active listening
- Veteran assistance and homelessness support
Training
- First Aide
- Mental Health First Aid
- Soar Certified
Timeline
Crisis Counselor
Meridian HealthCare
10.2025 - Current
Support Specialist/ Case Manager
Meridian HealthCare
09.2024 - 10.2025
Outreach Coordinator
Meridian HealthCare
01.2023 - 09.2024
Correctional Officer
Union Correctional Institution
08.2022 - 01.2023
Packer
Amazon Warehouse
05.2022 - 08.2022
Medical Assistant
Advent Health Medical Group
01.2022 - 04.2022
Shift Manager
McDonalds
08.2021 - 01.2022
Scale Operator
Pilgrim's Pride
03.2018 - 03.2020
Customer Service
Sitel
09.2017 - 03.2018
Correctional Officer
Columbia County Correctional Institution
06.2015 - 08.2017
Janitor
Heaven Scent
11.2014 - 05.2015
Bachelors - Psychology For Clinical Counseling
Saint Leo University (Online)
Associates of Science - Allied Health Medical Assisting
City College
Diploma -
Madison County High School