Luke Williams
BOZEMAN,MT
Summary
Expert in crisis handling, alliance building and service screening. Over ten years of experience in management with skills in leadership and group work. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
9
9
years of professional experience
Work History
Crisis Counselor
The Help Center
07.2020 - Current
- Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Improved overall client satisfaction by maintaining a high level of professionalism and adhering to confidentiality guidelines at all times.
General Manager
Wasabi Japanese Steakhouse
09.2014 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN09.2022
Bachelor of Science - Psychology
Montana State University - Bozeman
Bozeman, MT05.2017
Skills
- Hotline Management
- Non-Violent Resolutions
- Reflective Listening
- Alliance Building
- Documentation Skills
- Inbound Call Management
- Safety Planning
- Suicide Prevention
- Sexual Assault Advocacy
- Youth Engagement
- Peer Support
- Boundary Setting
- De-escalation Techniques
- Conflict Resolution
- Mental Health Assessment
- Crisis Intervention
- Patient Confidentiality
- Time Management
- Group Facilitation
- Case Management
- Trauma-Informed Care
- Disaster Response
- Emotional Intelligence
- Group Counseling
Languages
Spanish
Limited Working
Timeline
Crisis Counselor
The Help Center
07.2020 - Current
General Manager
Wasabi Japanese Steakhouse
09.2014 - Current
Master of Science - Mental Health Counseling
Capella University
Bachelor of Science - Psychology
Montana State University - Bozeman
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