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Open to workDesired start date: 2 weeks notice
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Loretta Conti Bondi
Whitestone
Work Preference
Summary
Coordinated Personal Assistant proficient in supporting company owners and leadership, enhancing productivity through effective management of business and personal tasks. Accomplished Interpreter with extensive experience in facilitating communication across languages, bridging cultural gaps, and delivering accurate translations in high-pressure environments. Conscientious Medical Transcriber skilled in producing precise and timely medical documentation, ensuring compliance with legal and ethical standards while improving patient care quality.
Overview
1
1
Certification
2
2
years of post-secondary education
32
32
years of professional experience
Work History
Personal Assistant,Interpreter,Medical Transcriber
Public Partnerships LLC
Latham
09.2024 - Current
- Organized meetings with prepared materials to facilitate effective discussions.
- Communicated with clients and vendors to coordinate services and resources.
- Handled correspondence, including emails and phone calls, with professionalism.
- Assisted in project management by tracking deadlines and deliverables to ensure timely completion.
- Maintained confidential files related to personnel records or other sensitive information.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
- Coordinated multiple projects in client's home to streamline workflow and optimize resource allocation.
- Proofread documents for accuracy prior to submission to the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Coordinated with other staff members to ensure seamless support and coverage.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Conducted research on various topics to assist in decision-making and project planning.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Coordinated multiple schedules using online calendaring system.
- Provided accurate interpretation services for diverse client communications.
- Assisted in translating documents and materials for various programs.
- Facilitated meetings by interpreting spoken dialogue for participants.
- Maintained confidentiality while handling sensitive information during sessions.
- Utilized language skills to bridge cultural gaps between clients and staff.
- Engaged in ongoing training to enhance interpreting techniques and knowledge.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Translated written texts from one language to another accurately and efficiently.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Provided appropriate contextual information to increase clients understanding of translations.
- Attended training sessions on new technologies used in the field of interpreting.
- Proofread, edited and revised translated documents.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Adhered to ethical codes protecting information confidentiality.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Transcribed medical reports from audio recordings accurately and efficiently.
- Reviewed and edited documents for grammar, punctuation, and clarity.
- Maintained confidentiality of patient information in compliance with regulations.
- Communicated with healthcare professionals to clarify terminology and context.
- Organized files systematically to ensure easy access to transcriptions.
- Collaborated with team members to resolve discrepancies in transcribed content.
- Kept up-to-date with medical terminology and transcription best practices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Proofread all completed work for accuracy prior to submitting it to physicians or other healthcare providers for review.
- Conducted quality control checks of transcribed documents to ensure accuracy.
- Resolved conflicts that arose between physicians regarding interpretation of dictation content in order to maintain accuracy in final product delivered to customer.
- Transcribed dictated notes from physicians into structured format using established guidelines.
- Created patient records in electronic health record system.
- Edited documents for grammar, punctuation, syntax and clarity as necessary.
- Responded quickly to requests from physicians and other healthcare personnel for clarification on dictated material when needed.
- Provided guidance and assistance to new medical transcriptionists.
- Updated patient files with pertinent clinical information following each visit or procedure performed by physician or other healthcare provider.
- Developed accurate, timely and comprehensive written documentation for patient care activities.
- Served as a resource person for questions related to medical language usage and document formatting requirements from fellow staff members.
- Recorded and filed patient data and medical records.
- Efficient in transcription software and equipment to work from home.
- Identified and corrected errors in reports which could compromise patient care.
- Made corrections when needed to grammar, spelling, and syntax.
- Identified errors in reports which could compromise patient care.
- Followed federal and state guidelines for release of information.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Kept operations in full compliance with HIPAA rules and regulations.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Translated medical jargon and short-hand data into correct terminology.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Transcribed dictation for variety of medical reports.
- Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
- Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
travel guide, Interpreter
Siena's Tours SRL
New York
05.2017 - 09.2019
- Guided diverse groups through cultural and historical sites in Italy.
- Crafted tailored itineraries to enhance client engagement and satisfaction.
- Provided insightful commentary on local customs and traditions during tours.
- Coordinated transportation, accommodations, and dining logistics to ensure seamless travel experiences.
- Resolved customer inquiries and concerns promptly during tours.
- Developed guest relationships to achieve high level of satisfaction.
- Designed tour programs prioritizing positive guest experiences and cultural immersion.
- Researched destinations to ensure accuracy of information.
- Prepared cost estimates for prospective clients' trips.
- Ensured compliance with applicable laws and regulations related to tourism industry practices.
- Advised customers on relevant travel documents such as visas or passports.
- Provided advice on local customs, culture, and language.
- Resolved any issues that arose during the course of a trip.
- Monitored changes in prices, taxes, or other fees associated with travel services.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Collected tickets and fees from clients before tour commencement.
- Drafted written communications for newsletters, flyers and visitor interactions.
- Facilitated communication between clients and tour guides in multiple languages.
- Translated written materials for promotional tours and itineraries.
- Maintained cultural sensitivity while interpreting diverse topics.
- Provided real-time interpretation during guided tours for international visitors.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Translated written texts from one language to another accurately and efficiently.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Supported colleagues by providing assistance with translations as needed.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Proofread, edited and revised translated documents.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Adhered to ethical codes protecting information confidentiality.
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
Sales Supervisor, purchasing agent
Toscano Floor Designs LLC
Long Island City
05.1994 - 11.2015
- Supervised daily operations and staff activities in a busy flooring showroom.
- Trained new sales associates on product knowledge and customer service techniques.
- Coordinated inventory management and ensured stock availability for customer demands.
- Assisted customers in selecting flooring solutions tailored to their needs and preferences.
- Implemented sales strategies to enhance product visibility and customer engagement.
- Resolved customer complaints by providing effective solutions and support promptly.
- Conducted regular team meetings to discuss performance, goals, and best practices.
- Maintained visual merchandising standards to create an appealing shopping environment.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Developed and implemented sales strategies to increase customer base.
- Strengthened customer relationships through regular follow-up calls and emails, enhancing client retention.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Identified potential opportunities for new business development activities.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Oversaw hiring process for new personnel within the department.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Ensured compliance with company policies and procedures related to sales operations.
- Negotiated contracts with suppliers to secure advantageous terms.
- Conducted market research and reported on competitors.
- Built and nurtured professional relationships with suppliers and key clients, supporting long-term business development initiatives.
- Negotiated contracts with suppliers to secure competitive pricing and terms.
- Evaluated vendor performance based on quality, delivery, and service standards.
- Performed regular price comparisons between different suppliers for similar items.
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible.
- Conducted market research to identify competitive pricing strategies, ensuring alignment with market trends.
- Attended trade shows and conferences related to the industry in order to find new sources of supply.
- Ensured compliance with all applicable laws and regulations related to procurement activities.
- Coordinated with legal department to ensure contracts were in compliance with laws and regulations.
- Conducted market research to identify potential new suppliers and products.
- Resolved disputes and claims with vendors and suppliers.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
Education
Translation - Translation And Interpretation
Coursera
Nyack, NY 05.2023 - 07.2023
Associate of Science - Communications
La Guardia Community College
Long Island City, NY 09.1978 - 05.1980
William Cullen Bryant High School
Woodside, NYSkills
- Document preparation
- Calendar management
- Project management
- Data confidentiality
- Administrative support
- Multitasking and organization
- Attention to detail
- Problem solving
- Effective communication
- Customer service
- Client relations
- Relationship management
- Conflict resolution
- Problem resolving
- Creative thinking
- Discretion and trust
- Professional phone etiquette
- Strong interpersonal skills
- Professional and mature
- Flexible schedule
- Fast learning
- Valid Driver's license
- Call screening
- Client relations
Languages
Spanish
Native/ Bilingual
Spanish
Professional
Portuguese
Elementary
Certification
- Notary Public
- Translation Certificate
Affiliations
- Reading
- Gardening
- Jogging
- Tennis
Timeline
Personal Assistant,Interpreter,Medical Transcriber
Public Partnerships LLC
09.2024 - Current
Translation - Translation And Interpretation
Coursera
05.2023 - 07.2023
travel guide, Interpreter
Siena's Tours SRL
05.2017 - 09.2019
Sales Supervisor, purchasing agent
Toscano Floor Designs LLC
05.1994 - 11.2015
Associate of Science - Communications
La Guardia Community College
09.1978 - 05.1980
William Cullen Bryant High School