Loretta Kates
Riverview
Summary
Dynamic customer service supervisor with 29 years at Rooms To Go, excelling in conflict resolution and team leadership. Proven track record in enhancing service quality and operational efficiency, fostering a collaborative environment that drives performance improvement and innovation. Committed to achieving exceptional customer satisfaction through effective coaching and decision-making.
Overview
29
29
years of professional experience
Work History
Customer Service Supervisor
Rooms To Go
05.1996 - Current
Customer service supervisor with extensive expertise in leading teams to achieve exceptional customer service outcomes. Skilled in conflict resolution, team leadership, and performance improvement. Leveraging over 29 years of experience to enhance service quality and operational efficiency. Committed to fostering a collaborative environment that encourages innovation and problem solving, ensuring positive customer interactions and sustained team success.
Education
High School Diploma -
Lake Gibson Senior High
Lakeland, FLSkills
- Conflict resolution
- Time management
- Customer service
- Multitasking
- Performance improvement
- Coaching
- Excellent organizational skills
- Decision making
- Adaptability
- Team leadership
Timeline
Customer Service Supervisor
Rooms To Go
05.1996 - Current
High School Diploma -
Lake Gibson Senior High
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