Customer Service Representative
Bolivar Medical
Cleveland
03.2025 - 03.2025
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Ensured that proper follow up was completed after each interaction with a customer.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
- Generated monthly performance metrics reports based on customer feedback survey results.
