LORETTA LORIE BUTLER
Abbeville,LA
Summary
Customer Service- Tech Support Advisor with 6+ years of experience flawless reputation of accountability and maintaining the utmost confidentiality. Possesses a Associates in Computer Science working towards a B.A. Looking to leverage my knowledge, experience and versatility by going across all lines of business in your company.
Experienced with troubleshooting and resolving technical issues efficiently. Utilizes advanced problem-solving skills to ensure customer satisfaction. Knowledge of effective communication techniques to support clients and enhance team collaboration.
Technical support professional prepared to address diverse technical challenges. Proven ability to troubleshoot and resolve issues efficiently, ensuring minimal downtime. Known for fostering team collaboration and adapting to evolving needs, with strong analytical and communication skills.
Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
Work History
Manager
VK Enterprises
04.2019 - 09.2025
- Oversee daily operations to ensure efficiency and adherence to company standards.
- Implement process improvements that enhance productivity and reduce operational costs.
- Mentor team members to foster professional development and improve performance outcomes.
- Coordinate cross-functional teams to streamline project execution and achieve strategic goals.
- Streamlined operational workflows, enhancing efficiency across departments.
- Developed and implemented training programs for staff to improve performance and safety compliance.
- Analyzed data to identify process inefficiencies, driving targeted improvement initiatives.
- Managed budget allocations, ensuring optimal resource utilization within operations.
- Led performance reviews, providing constructive feedback to foster team development and accountability.
- Oversaw inventory management systems, optimizing stock levels and reducing waste costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Tech Support Advisor
Concentrix
04.2019 - Current
- I have been with Concentrix a little over 3 yrs and in the short time I've become a better advisor-support person and someone you can count on. I've taken my job seriously.
- T1 IOS-supporting incoming call of customers needing assistance with either their device or software
- T1 Mac +-supporting incoming calls of customers needing assistance with their devices
- T2 IOS -supporting customer calls as well as other advisors on my team
- Floor Support Representative - supporting new incoming teams across three lines of business- in training as well as production
- Mentor -mentoring the brand new support teams as they make their journey onto the floor as new advisors.
Merchandiser
Driveline Retail Management
08.2017 - 04.2019
- Conducted regular audits of inventory levels and shelf placements to ensure compliance with company standards.
- Collaborated with retail teams to optimize in-store promotions and displays for maximum impact.
- Analyzed sales data to identify trends, adjusting merchandising tactics accordingly for improved performance.
- Streamlined processes for inventory management, reducing discrepancies and enhancing operational efficiency.
- Cultivated relationships with store managers to foster collaboration on merchandising execution and feedback collection.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Senior Mac + Advisor
Kelly services-connect -virtual
04.2014 - 08.2017
- Technical Resolutions to IOS-MAC issues
- Maintained all documentation on customer calls
- Maintained accurate and detailed information on all service codes utilized
- Multiple Acknowledgements on Quality Audits
- Acknowledgement on spectacular attendance
- Led client consultations to identify needs and develop tailored solutions.
- Streamlined communication processes between internal teams and clients.
- Mentored junior advisors in best practices and client relationship management.
- Analyzed client feedback to enhance service offerings and improve satisfaction.
- Coordinated training sessions for staff on new systems and operational procedures.
- Developed strategic plans to optimize resource allocation for client projects.
- Facilitated cross-departmental collaboration to drive project success and efficiency.
- Implemented process improvements that increased overall workflow productivity.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Flex Trainer
sykes inc- virtual
02.2012 - 03.2014
- Scheduled and coordinated Adobe Rooms for my training classes
- Trained classroom sizes of 30+ employees.
- Developed new employees into highly trained advisors
- Maintain utmost discretion when dealing with different job campaigns
- Managed payroll for all new employees as well as their final test scores.
- Developed and delivered training programs for new hires, enhancing onboarding efficiency.
- Created instructional materials to support diverse learning styles and improve retention.
- Assessed trainee performance and provided constructive feedback to foster skill development.
- Collaborated with management to identify training needs and implement targeted solutions.
- Facilitated workshops that promoted team collaboration and knowledge sharing among employees.
- Evaluated training effectiveness through surveys and assessments, ensuring continuous improvement.
- Mentored junior trainers, promoting best practices in instructional delivery and engagement techniques.
- Streamlined training processes by integrating technology tools, improving accessibility for remote learners.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Boosted training session effectiveness with integration of multimedia tools.
- Increased employee competency with creation of targeted skill development paths.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Elevated participant engagement by developing interactive training modules.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Provided coaching and mentoring to employees.
- Trained and mentored[23] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [80]%.
Bakery Production Worker
Rouses Market
04.2010 - 09.2011
- Operated commercial baking equipment to produce a variety of baked goods efficiently.
- Maintained cleanliness and organization of production area in compliance with food safety standards.
- Mixed and prepared ingredients according to standardized recipes for consistency in product quality.
- Monitored baking processes, adjusting temperatures and times for optimal results.
- Conducted quality inspections of finished products to ensure adherence to company specifications.
Education
B.A. - medicine, Bio-Chem
Baylor College Of Medicine
Bachelor of Science - Applied Sciences
Colorado Technical University - Virtual
Boulder, CO05-2008
B.A. - World History
Colorado Technical University - Virtual
10-2025
Skills
- Highly Trained in Apple Products
- Web and tech savvy, require little to no training
- Software installation
- System administration
- Technical training leadership
- Remote support
- Issue troubleshooting
- Analytical thinking
- Customer service expert
- Hardware troubleshooting
- Complaint resolution
- Application installations
- User support
- Call center operations
- Product training
- Customer success management
- Technical support
- Software diagnosis
- System diagnostics
- Systems analysis
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Trained and led technical support teams of more than 28 support specialists.
- Resolved product issue through consumer testing.
- Documented and resolved multiple issues resulted
- Supervised team of 23 staff members.
resulted inled to [Results].
Languages
English
Full Professional
Timeline
Manager
VK Enterprises
04.2019 - 09.2025
Tech Support Advisor
Concentrix
04.2019 - Current
Merchandiser
Driveline Retail Management
08.2017 - 04.2019
Senior Mac + Advisor
Kelly services-connect -virtual
04.2014 - 08.2017
Flex Trainer
sykes inc- virtual
02.2012 - 03.2014
Bakery Production Worker
Rouses Market
04.2010 - 09.2011
B.A. - medicine, Bio-Chem
Baylor College Of Medicine
Bachelor of Science - Applied Sciences
Colorado Technical University - Virtual
B.A. - World History
Colorado Technical University - Virtual
Serve Safe certification
Attended a week long class in order to become certified in serving safe food, while maintaining clean environments to do prep as well as serve.