Loretta Orosco
Bangor,ME
Summary
Detail-oriented Medical Field Associate specializing in regulatory compliance and team collaboration. Managed patient records and processed requests to enhance workflow efficiency while ensuring confidentiality. Demonstrates strong work ethic and adaptability, with proven ability to master new skills independently.
Overview
19
19
years of professional experience
Work History
PSR III /Medical Records Clerk
Northern Light Family Medicine & Residency
Bangor, Maine
05.2025 - Current
- Maintained accurate patient records using electronic health record systems.
- Entered data into electronic health record systems.
- Scanned and validated medical records for upload.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Processed medical requests and ensured compliance with privacy regulations.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained a secure filing system for confidential documents.
- Processed incoming medical records requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Retrieved patient medical records in response to requests from authorized personnel.
- Coordinated with healthcare providers to update patient information.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Revised patient files to include updated medical information.
- Reviewed files for completeness and accuracy before filing documents.
- Organized patient charts, gathering medical histories, lab results and consents.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Assisted in scheduling appointments and managing medical charts.
- Assisted patients with requests for their medical records, guiding them through the process.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Obtained information by contacting appropriate personnel or patients.
- Scanned paper records into digital format.
- Sent documents to customers via email, mail, or fax.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Observed confidentiality and safeguarded all patient-related information.
Unit Secretary/Monitor Technician
Northern Light EMMC ICU
Bangor, Maine
02.2023 - 05.2025
- Managed patient records and ensured accurate documentation in the ICU.
- Facilitated critical communication between medical staff and families to ensure understanding and support during emergencies.
- Operated electronic health record systems to update patient information promptly.
- Assisted nursing staff with administrative tasks to enhance workflow efficiency.
- Handled incoming calls and routed inquiries to appropriate healthcare personnel.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Responded to incoming phone calls to provide information and direct inquiries to appropriate departments. to provide assistance, information, and medical personnel access.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Built strong rapport with patients and healthcare staff to enhance trust and improve collaboration in care delivery.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Coordinated timely collection and organization of laboratory specimens for efficient processing by courier service. for pick-up by courier service.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with management to facilitate efficient unit operation.
- Facilitated timely execution of lab tests and medication refills.
- Compiled reports on daily activities for review by supervisor.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Compiled and filed medical reports, charts, and correspondence.
- Provided general support and assistance to the healthcare team to facilitate unit operations.
- Utilized hospital information systems for data entry and retrieval.
- Maintained a clean and organized front desk and reception area.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collaborated with nursing staff to ensure timely response to patient needs.
- Educated new staff on monitoring protocols and equipment usage procedures.
- Attended staff meetings to contribute to discussions on patient care strategies and workflow improvements. to discuss patient care strategies and improve workflow.
- Ensured compliance with hospital policies regarding infection control and safety standards.
- Supported continuous quality improvement initiatives within the ICU monitoring team.
- Ensured that all necessary paperwork was completed accurately and in a timely manner.
- Maintained accurate records of patient observations and reported any abnormal findings to the nurse in charge.
- Initiated emergency response protocols when necessary.
- Identified potential safety hazards within the unit environment and took appropriate action to eliminate them.
- Managed incoming calls from outside facilities requesting information on patients' status.
- Assisted with setting up bedsides for new admissions and discharges.
- Provided support to nursing staff by responding to call lights, answering questions, and providing assistance with bedside care.
- Answered phone calls from patients and family members regarding health-related issues.
- Kept track of medical supplies inventory levels and restocked items as needed.
- Collaborated with multidisciplinary team members to ensure optimal quality of care provided to patients.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Managed unit call reception and routed calls to correct department.
- Observed cardiac monitors for arrhythmias or other irregularities.
- Notified physicians promptly of any change in a patient's condition or status.
Overnight Cafeteria Supervisor
Northern Light EMMC Cafeteria
Bangor, Maine
03.2020 - 02.2023
- Supervised daily cafeteria operations and staff activities.
- Managed food preparation and service scheduling for efficient workflow.
- Ensured compliance with health and safety regulations in food handling.
- Trained new employees on cafeteria procedures and customer service standards.
- Oversaw cash handling and point-of-sale transactions during service hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.
- Processed customer payments accurately at the point of sale. and kept a close eye on customers to check for signs of theft.
- Analyzed customer feedback surveys to identify areas needing improvement.
- Delegated staff to specific tasks and duties in the cafeteria.
- Provided leadership support while managing a team-oriented work environment.
- Established procedures for cleaning, sanitation and safety protocols in the cafeteria environment.
- Conducted regular inspections of equipment and facilities in the cafeteria.
- Ensured all health codes were followed during meal service.
- Maintained inventory of all food products and supplies.
- Developed strategies to reduce waste and increase efficiency within the cafeteria operations.
- Conducted performance reviews for all employees working in the cafeteria.
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Maintained presentation and cleanliness of prepared foods display cases and delivered a spotlessly clean work environment by following company safety and sanitation procedures.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Cafeteria Worker
Northern Light EMMC Cafeteria
Bangor, Maine
10.2017 - 03.2020
- Prepared and served meals in a fast-paced cafeteria environment.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Addressed customer inquiries promptly, enhancing overall dining experience.
- Resolved customer complaints promptly in a courteous manner.
- Provided customer service, addressing diners' queries and feedback with professionalism.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Followed food safety guidelines to ensure safe food handling practices.
- Trained new employees on proper food handling techniques and safety protocols.
- Trained new staff on cafeteria procedures and safety standards to ensure compliance and efficiency.
- Collaborated with team members to ensure smooth service operations.
- Coordinated multiple tasks simultaneously in a fast-paced cafeteria to maintain smooth operations. within fast-paced environment.
- Operated cash registers accurately and efficiently to process payments from customers.
- Operated kitchen equipment and tools efficiently for meal preparation.
- Maintained cleanliness and organization of kitchen and dining areas.
- Adhered to sanitation policies when cleaning work areas.
- Uphold correct procedures for preparing foods and storing leftovers.
- Followed recipes and presentation specifications as set by cafeteria management.
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Upheld correct procedures for preparing foods and storing leftovers.
- Used proper portion sizes when serving meals to customers.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Adhered to dietary restrictions and allergies when preparing and serving meals.
- Stocked shelves with necessary supplies for cafeteria operations.
- Restocked utensils and condiments on the cafeteria line.
- Stocked customer service stations with paper products or beverage preparation items.
- Stocked service stations with ice, napkins and straws.
- Operated industrial dishwasher to wash glassware and utensils.
- Collected and cleared trays from tables after meals were finished. and stacked dishes for return to kitchen after finished meals.
- Observed condiment usage to ensure availability for customers. of condiments, utensils and beverages.
- Rotated stock items so that older items are used first.
- Tailored orders to address customer allergies and gluten concerns.
- Provided nutritional information about menu items upon request.
- Participated in team meetings to discuss performance and areas for improvement.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Welcomed guests with a friendly smile upon arrival. with friendliness and professionalism.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Stocked service stations with ice, napkins and straws.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Greeted frequent visitors by name and explained new promotions.
Production Worker
(BAFS) Bangor Airport Food Service
Bangor, Maine
01.2016 - 08.2017
- Packaged finished products for distribution while ensuring quality standards.
- Inspected product quality prior to packaging and shipment.
- Produced quality products by palletizing, packaging and assembling finished items.
- Measured and weighed items to meet quality standards and prevent waste.
- Assisted in setting up production lines for manufacturing processes.
- Followed safety protocols while operating machines and equipment.
- Followed safety and sanitation guidelines during food handling processes.
- Adhered strictly to established guidelines and procedures while performing duties.
- Ensured proper labeling of completed products before shipping out.
- Communicated effectively with staff to resolve operational issues quickly.
- Reported any issues to supervisor immediately for resolution.
Housekeeping Room Attendant
5 Points by Sheraton Airport Hotel
Bangor, Maine
02.2014 - 12.2015
- Cleaned guest rooms, ensuring neatness and hygiene standards.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Conducted thorough inspections of cleaned rooms for quality assurance.
- Adhered to safety protocols while using cleaning chemicals and equipment.
- Replenished supplies, maintaining inventory for toiletries and linens.
- Restocked room amenities to maintain guest satisfaction.
- Reported maintenance issues to management for prompt resolution.
- Provided exceptional customer service by responding to guest requests promptly.
- Responded promptly to guest requests for additional supplies or services.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Assisted with laundry operations, folding and organizing clean linens.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Ensured compliance with health regulations regarding sanitation procedures.
- Inspected furniture for damage or stains in between guest stays.
- Provided guests with information on hotel services and room features.
Nutrition Associate
St. Joseph Hospital
Bangor, Maine
09.2013 - 01.2014
- Prepared meals following strict nutritional guidelines and safety protocols.
- Monitored food quality to maintain compliance with health standards and regulations.
- Adhered to all local, state, federal regulations regarding food storage, preparation, service, distribution.
- Ensured proper portion sizes were met when preparing and serving meals.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Resolved food complaints in collaboration with kitchen staff, ensuring timely service of replacement menu items.
- Prepared and arranged food trays with necessary utensils and condiments for dining service. with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Bakery Clerk
Walmart
Bangor, Maine
07.2009 - 12.2012
- Provided excellent customer service to enhance shopping experience in bakery section.
- Assisted customers with product selection and inquiries at bakery department.
- Prepared and displayed baked goods according to company standards.
- Maintained cleanliness and organization of bakery workspace and equipment.
- Operated bakery equipment, including ovens, mixers, and slicers safely.
- Managed inventory levels effectively through collaboration with team members.
- Monitored product freshness and ensured proper labeling on baked items.
- Adhered to food safety regulations during food preparation and handling.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Ensured freshness and quality by reviewing expiration dates on bakery items. on all food items to ensure freshness of products being sold.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Increased sales by arranging baked goods in attractive displays within bakery cases.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Received incoming shipments of ingredients and supplies for baking operations.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Welcomed customers upon entry to bakery, creating a friendly atmosphere, answered questions and provided product knowledge.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Deli/Bakery Clerk
Walmart
Brewer, Maine
11.2007 - 07.2009
- Prepared and assembled deli products for customer orders.
- Sliced meats and cheeses and weighed deli items for customers.
- Maintained cleanliness and organization of deli display cases.
- Stocked shelves with fresh meats, cheeses, and condiments.
- Engaged customers in friendly conversations to enhance their shopping experience. While taking orders and promoting a a positive image for the business.
- Assisted customers with selection of bakery items and provided detailed product information.
- Managed inventory levels to ensure timely restocking of baked goods.
- Operated baking equipment in compliance with safety and health protocols.
- Collaborated with team members to achieve daily production goals, ensuring timely availability of fresh products.
- Prepared special orders according to customer specifications and preferences.
- Monitored product freshness and rotated stock regularly.
- Engaged customers with friendly service, contributing to positive shopping experiences.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays, promoting sales through visual appeal.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of the shift.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Rotated product on shelves to ensure freshness.
- Adhered to health regulations regarding food handling and sanitation standards.
Education
High School Diploma -
Bangor Adult Education
Bangor, Maine01-2013
Skills
- Electronic health records
- Electronic medical records handling
- Medical record management
- Data validation
- Patient record auditing
- Patient information safeguarding
- HIPAA compliance
- Regulatory compliance
- Team collaboration
Accomplishments
- Walmart 5 years of service
Timeline
PSR III /Medical Records Clerk
Northern Light Family Medicine & Residency
05.2025 - Current
Unit Secretary/Monitor Technician
Northern Light EMMC ICU
02.2023 - 05.2025
Overnight Cafeteria Supervisor
Northern Light EMMC Cafeteria
03.2020 - 02.2023
Cafeteria Worker
Northern Light EMMC Cafeteria
10.2017 - 03.2020
Production Worker
(BAFS) Bangor Airport Food Service
01.2016 - 08.2017
Housekeeping Room Attendant
5 Points by Sheraton Airport Hotel
02.2014 - 12.2015
Nutrition Associate
St. Joseph Hospital
09.2013 - 01.2014
Bakery Clerk
Walmart
07.2009 - 12.2012
Deli/Bakery Clerk
Walmart
11.2007 - 07.2009
High School Diploma -
Bangor Adult Education