Loretta Rudd
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Comfort Suites Hotel
Jackonville , FL
05.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Assistant General Manager
Best Western Hotel
Jacksonville , FL
10.2012 - 05.2023
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Prepared weekly schedules for staff members based on their availability.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Baker County Higjh School
Glen Saint Mary, FL06-1990
Skills
- Assertiveness
- Shipping and Logistics
- CRM software proficiency
- Customer satisfaction measurement
- Account updating
- Appointment Scheduling
Timeline
Customer Service Representative
Comfort Suites Hotel
05.2023 - 04.2024
Assistant General Manager
Best Western Hotel
10.2012 - 05.2023
High School Diploma -
Baker County Higjh School