Loretta Storment
Healthcare Administrator
Queen Creek,AZ
Summary
Dedicated and meticulous Healthcare Administrator with experience excelling at prioritizing in customer relationship management, policy and program development while communicating and fostering a collaborative team environment. Leader that is responsible for overseeing and coordinating all revenue cycle activities for maximum reimbursement. Builds and retains high performance teams by hiring, developing, and motivating skilled professionals while aligning with organization leaders and supporting key business initiatives. Highly organized, forward-thinking, and responsive to changing demands.
Overview
16
16
years of professional experience
2
2
year of post-secondary education
Work History
Practice Administrator
Native Health
Phoenix, AZ
03.2021 - Current
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Managed and recorded facility maintenance and upkeep budget.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Developed and updated department goals and achievements throughout fiscal year.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Recruitment and contract negotiation of optometrists and medical support staff.
- HRSA grant oversight and metric reporting initiatives
- Oversee billing and coding including managing outsourced contract.
- Provide training and protocols for new equipment acquisitions.
- Re-organized workflow reducing overtime and overhead.
- Produced protocols and procedures for charge entry and payment entry increasing profitability by 10% from correct billing procedures.
Project Manager
Southwestern Eye Center
Mesa, AZ
02.2021 - 06.2021
- Contract-temporary position to align projects for Southwestern Eye Center and Barnet Dulaney Perkins Eye Center under new owner American Vision Partners.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Manage projects related to premium services (optical, advanced technology lenses, aesthetics, and dry eye services).
- Develop new services and roll out project for implementation.
- Responsible for planning, execution, and closing projects.
- Responsible for projects that turn data into decisions based on project margin and profitability.
- Executed phase of vision insurance charter project that will yield revenue collections of $120k in 8 months.
Practice Administrator
Lifetime Heart & Vascular
Gilbert, AZ
06.2017 - 02.2021
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Developed and updated department goals and achievements throughout fiscal year.
- Oversight of operations and growth of 3 locations – Gilbert, Chandler, and Mesa including an endovascular surgical suite.
- Responsible for revenue cycle management and increasing reimbursement rates and understanding the payer mix dynamics.
- Responsible for comparative figures year over year, trend analysis, and oversight of aging report provided by billing team.
- Oversight of billing department including credentialing.
- Understands Medicare, Medicaid, third party insurances and regulations and managed care processes.
- Responsible for profit and loss, analytical reporting, provide growth initiatives.
- Accounts payable and receivable.
- Negotiate vendor and hospital contracts and manage capital budget.
- Active roles in committees and meetings for Banner Hospital and Dignity Hospitals. Including leading MACRA/MIPS training with Dignity.
- Manage QuickBooks and meet monthly with accounting team.
- Develop new services and expansion opportunities.
- Oversight of renovations and opening of office-based lab. Oversight of remodel of Gilbert location.
- Coordinate and facilitate monthly administrative meetings with providers, mid-levels, and managers/supervisors.
- Interview, recruit, hire and performance and direct supervision of 25 employees including performance management. Oversight of all 1099 employees and contracts.
- Coordinated with other healthcare providers to optimize referrals inbound and outbound.
- Managed Lifetime Heart thru merger and de-merger processes.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ 05.2021 - 05.2021
Board Certified Medical Practice Executive (ACMPE)
MGMA
Englewood, CO 03.2021 - 10.2021
Skills
Hiring and recruitment
Relationship building and retention
Staff Management
Accreditation coordination
Multidisciplinary team collaboration
Project Management
Business Development
Search Engine Optimization
Business administration
Financial Management
Operations management
Contract Management
Budgeting
Key Performance Indicators
Business planning
Timeline
Bachelor of Science - Healthcare Administration
University of Phoenix
05.2021 - 05.2021
Practice Administrator
Native Health
03.2021 - Current
Board Certified Medical Practice Executive (ACMPE)
MGMA
03.2021 - 10.2021
Project Manager
Southwestern Eye Center
02.2021 - 06.2021
Practice Administrator
Lifetime Heart & Vascular
06.2017 - 02.2021