Summary
Overview
Work History
Education
Skills
Software
Timeline
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Loretta Todd

Spokane Valley,WA

Summary

With a proven track record at Allied American Credit, I excel in reducing delinquency rates and enhancing patient care through meticulous medication organization and nutritional meal planning. My expertise in client documentation and patient transportation, coupled with a compassionate approach to care, significantly improves client outcomes.

Overview

25
25
years of professional experience

Work History

Home Health Aide

Randee VanZandt
Spokane Valley, WA
05.2012 - 03.2024
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Administered medications as instructed by physician or nurse practitioner.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .

Collections Specialist

Allied American Credit
Spokane, WA
03.2008 - 05.2012
  • Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.

Medical Billing and Collections Specialist

Anesthesiology Associates
Spokane, WA
01.2005 - 03.2008
  • Reviewed, coded, and submitted claims to insurance companies and government payers.
  • Followed up on unpaid or denied claims in a timely manner.
  • Resolved billing discrepancies with insurance companies and patients.
  • Communicated with patients regarding payment plans, overdue balances, and collections issues.

Oral Surgery Assistant

Dr. Thomas Walsh
Couer D' Alene, ID
08.2000 - 01.2005
  • Provided patient care before, during, and after surgery, including taking vital signs.
  • Documented patient medical histories and assisted with other paperwork related to the procedure.
  • Took part in surgical procedures by assisting oral surgeon.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.

Dental Assistant

Dr. Loftus
Couer D' Alene, ID
01.1999 - 08.2000
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Took digital X-rays of teeth using radiographic equipment.

Education

OSMA Certificate - Certified Oral Surgery Assistant

Oral Surgery Maxillofacial Surgeon's Course
Irvine, CA
10-2003

Certified Dental Assistant - Dental Assisting

North Idaho College
Coeur D'alene, ID
01-1999

Some College (No Degree) - Invasive Cardiovascular Technolgy

Spokane Community College
Spokane, WA

Skills

  • Nutritional meal preparation
  • Client documentation
  • Medication organization
  • Patient transportation
  • Care plan assessment

Software

Word Processing

Web Tools

Collaboration software

Social Media

Google Workspace

Timeline

Home Health Aide

Randee VanZandt
05.2012 - 03.2024

Collections Specialist

Allied American Credit
03.2008 - 05.2012

Medical Billing and Collections Specialist

Anesthesiology Associates
01.2005 - 03.2008

Oral Surgery Assistant

Dr. Thomas Walsh
08.2000 - 01.2005

Dental Assistant

Dr. Loftus
01.1999 - 08.2000

OSMA Certificate - Certified Oral Surgery Assistant

Oral Surgery Maxillofacial Surgeon's Course

Certified Dental Assistant - Dental Assisting

North Idaho College

Some College (No Degree) - Invasive Cardiovascular Technolgy

Spokane Community College
Loretta Todd