Loretta Walker
Westland,MI
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Desktop Support Specialist
Apex Systems
Detroit, MI
06.2022 - Current
- Provide oversight of data center operations and provide decommissioning project support for 3 data centers.
- Accept tasks and document status using ticketing system, time reports and email.
- Dress and label cables for easy identification and traceability.
- Support teammates performing crisis management during critical situations or major service outages.
- Assist with performing infrastructure readiness tests.
- Integrate fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Review network design and set up copper and fiber-optic cabling infrastructures.
- Install and managed structured cabling infrastructure.
- Identify and report problem devices and oversee replacement of defective parts or equipment.
Customer Liaison
Barbeau Enterprises
Dearborn, MI
10.2021 - 06.2022
- Processed multiple new hire computer equipment requests in Service Now for employees.
- Instructed tech support to implement various software based on new hire job title.
- Processed equipment returns in Service Now for terminated employees.
- Assisted with VDI installation on new hires personal computers during multiple online training sessions for various departments.
- Validated addresses and tracked equipment for new hires via UPS.
- Submitted numerous tickets in Service Now to add AD accounts for new hires.
- Received and responded to numerous emails from managers from assigned cost centers regarding new hire equipment and software requests.
- Created multiple spreadsheets for assigned departments to verify AD accounts, email accounts, two-factor authentication and to track equipment sent to new hires from AAA vendor.
Paralegal/UI Examiner
Robert Half Legal
Southfield, MI
07.2020 - 10.2021
- Interviewed claimants to determine potential eligibility for unemployment benefits, which type of claim should be filed, and the appropriate information needed to complete the filing process in accordance with the laws, rules, policies, and procedures governing the processing and payment of unemployment benefit claims.
- Obtained wage affidavits of missing quarterly wages from claimants
- Reviewed weekly certifications of unpaid claims and determine whether the requirements for obtaining benefits have been met.
- Responded to inquiries and provides information regarding the taking and processing of unemployment claims, including corrected or lost forms.
- Conducted fact-finding of claimants, employers, and other interested parties to obtain factual statements concerning any claims issues that arise regarding eligibility for benefits, including the issue of fraud.
- Generated all necessary inquiries to claimant, employers, and interested parties to secure any information needed to make a (re) determination on a monetary/non-monetary issue(s).
Support Engineer
LSPediA
Farmington Hills, MI
10.2019 - 03.2020
- Coordinated tasks with internal and external team members.
- Supported RxChain Application, barcode labeling, custom reports, and mobile scanning applications, including working with customers and internal users on required and requested changes and additions.
- Implemented and maintained touchscreen applications system including updates to data files.
- Helped resolve system and end-user problems as they occurred in an expeditious manner to avoid and minimize adverse impact to the customers business operations.
- Analyzed end-user needs and requests and develop solutions that were consistent with LSPediA business and R&D strategy.
- Provided end-user training, updated and maintained work instruction, reference materials, and user guides.
- Submitted software functional specification for software development task when required.
Data Conversion Technician
Robert Half International
Ann Arbor, MI
07.2019 - 10.2019
- Remotely updated servers and installed proprietary software and peripheral equipment for multiple Domino’s stores.
- Provided customer service and technical support to troubleshoot issues encountered at Dominos Pizza stores.
- Collaborated effectively with team members to accomplish the project goals in the time frame established by the company.
Junior Network LAN Planner, Network Technician I
KLA Laboratories, Inc
Dearborn, MI
01.2017 - 05.2019
- Responsible for maintaining and troubleshooting Local Area Networks, Wide Area Networks and data communications equipment.
- Assessed, routed and maintained fiber optic and Cat5/6 connections within the Ford Motor Company Network.
- Assisted with client specific projects to achieve optimum use of computer networks by performing moves, adds, changes, fixes to hardware and software as well as troubleshooting network connectivity.
- Installed and configured Cisco network devices and printers to ensure maximum network uptime and minimize network downtime.
- Created change controls to implement network upgrades to various sites throughout Ford Motor Company, including plant environments, to adhere to Ford’s networking standards.
- Collaborated effectively with team members to resolve computer networking issues.
- Created and updated logical designs to document live networks for design review approval of proposed implementations.
- Installed and set up Windows 10, Microsoft Office 365, iOS for multiple computer networking devices.
- Set-up and repaired Cisco VoIP desk phones and video conferencing internet connections for multiple customers within the Ford network.
Correctional Officer
State of Michigan, Corrections
Ypsilanti, MI
11.2010 - 06.2017
- Monitored and supervised hundreds of prisoners in housing units, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape and violence.
- Counseled numerous inmates and responded expeditiously to legitimate questions, concerns, and requests.
- Recorded information, such as prisoner identification, charges, and occurrences of inmate disturbances, and kept daily logs of prisoner activities.
Administrative Material Clerk
Kelly Services, Service Parts, Microsoft
Belleville, MI
03.2007 - 11.2010
- Updated and maintained inventory control database for automotive company.
- Imported and exported part data in, Excel and Access Database.
- Updated purchasing orders for receiving office.
- Entered and processed orders of pertinent materials for plant operation.
- Coordinated with onsite IT department to formulate multiple inventory control reports for automotive parts.
- Prepared and maintained numerous records for part inventories, price lists, shortages, shipments, expenditures and goods used and issued to automotive parts supplier.
Education
Associate of Applied Science - Applied Science
Henry Ford College
Dearborn, MI04.2018
Bachelor of Science - Paralegal Studies
Eastern Michigan University
Ypsilanti, MI04.2005
Skills
- End-User Account Management
- Data Transfer Best Practices
- New System Deployment
- Onboarding Package Design
- Support Documentation Generation
- Teamwork and Collaboration
- Self-Motivated
- Ticketing System Oversight
Timeline
Desktop Support Specialist
Apex Systems
06.2022 - Current
Customer Liaison
Barbeau Enterprises
10.2021 - 06.2022
Paralegal/UI Examiner
Robert Half Legal
07.2020 - 10.2021
Support Engineer
LSPediA
10.2019 - 03.2020
Data Conversion Technician
Robert Half International
07.2019 - 10.2019
Junior Network LAN Planner, Network Technician I
KLA Laboratories, Inc
01.2017 - 05.2019
Correctional Officer
State of Michigan, Corrections
11.2010 - 06.2017
Administrative Material Clerk
Kelly Services, Service Parts, Microsoft
03.2007 - 11.2010
Associate of Applied Science - Applied Science
Henry Ford College
Bachelor of Science - Paralegal Studies
Eastern Michigan University
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