Loretta Wright
Saint Augustine
Summary
Dynamic professional with a strong background in customer service and employee training, honed as a Shift Manager at Arby’s. Proven ability to enhance team performance and resolve customer issues, fostering loyalty and satisfaction. Skilled in cash handling and decision-making, with a commitment to creating positive environments in both food service and educational settings.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Shift Manager
Arby’s
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Resolved customer complaints, enhancing overall satisfaction and loyalty.
- Trained and mentored new employees to maximize team performance.
Teacher
Victory Preparatory School
Saint Augustine
08.2015 - 04.2026
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to encourage critical thinking and student participation.
- Assessed student performance and provided constructive feedback to support academic growth.
- Implemented classroom management strategies to maintain a positive learning environment.
- Mentored new teachers, providing guidance on best practices for instructional delivery.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Bachelor of Science - Early Education
Saint Johns River State College
Saint AugustineSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Teacher
Victory Preparatory School
08.2015 - 04.2026
Shift Manager
Arby’s
Bachelor of Science - Early Education
Saint Johns River State College