Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loretta Yates

Vansant ,VA

Summary

Proven leader with a track record of exceeding sales targets at AT&T through effective team supervision and problem-solving. Skilled in fostering teamwork and collaboration, enhancing client satisfaction, and driving performance improvement. Expert in conflict resolution and coaching, consistently promoting a positive work environment and achieving results.

Overview

22
22
years of professional experience

Work History

Team Leader

Walmart
05.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Sales Representative Team Leader

AT&T
05.2016 - 10.2018
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Customer Service Representative

SYKES
06.2002 - 12.2007
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Special Education Aide

Dickenson County School
08.2008 - 05.2011
  • Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.

Had to aid one to two children a day that had severe autism .

Education

GED -

Middlesex High School
Tappahannock, VA
05.1999

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Documentation And Reporting
  • Performance Improvement
  • Work Planning
  • Complex Problem-Solving
  • Analytical Thinking
  • Goal Setting
  • Overseeing Daily Activities
  • Quality Improvement
  • Conflict Resolution
  • Daily workflow improvement
  • Mentoring
  • Leading Team Meetings
  • Safety
  • Safety processes and procedures
  • Staff education and training
  • Coaching
  • Cash Handling
  • Issue Resolution
  • Complaint resolution
  • Shift Scheduling
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Team Check-Ins
  • Performance Evaluations
  • Influencing skills
  • Employee Evaluation

Timeline

Team Leader

Walmart
05.2021 - Current

Sales Representative Team Leader

AT&T
05.2016 - 10.2018

Special Education Aide

Dickenson County School
08.2008 - 05.2011

Customer Service Representative

SYKES
06.2002 - 12.2007

GED -

Middlesex High School
Loretta Yates