Loretty Avirett
Bradenton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative/Membership Specialist
Veteran Air Conditioning
10.2020 - Current
- Maintained accurate and up-to-date customer information utilizing Service Titan
- Ensured the accuracy of new or renewed memberships by adjusting and correcting as necessary.
- Ensured correct billing through verification of membership invoices.
- Successfully sold new and renewed memberships
- Adhered to designated scripts for effective customer communication.
Installation Coordinator
Arctic Air Services Inc
06.2020 - 10.2020
- Secured small parts as necessary, utilizing diverse vendor resources.
- Coordinated installation schedule, placing orders for new installs through the Trane interface.
- Placed orders for extended warranties on the JB Warranties platform, fulfilling customer requests for labor warranty coverage.
IT Administrator/Marketing Coordinator
Arctic Air Services Inc
02.2017 - 03.2020
- Provided technical support for a wide range of mobile devices, including iPads and iPhones, utilizing Maas360 for device management.
- Provided user support and performed updates and reconstruction of Windows-based PC's
- Generated necessary Crystal Reports using ESC dispatching software.
- Analyzed data and created forms, mailing labels using Excel
- Created ads using Illustrator and Photoshop
- Designed and implemented an Access database to optimize fleet vehicle maintenance
- Monitored Website and called service messages, email messages.
Network Administrator
Teakdecking Systems
07.2007 - 02.2017
- Managed maintenance and troubleshooting of network systems
- Supported a range of devices including 55 PCs & Laptops, 10 tablets, and 11 Smart Phones. Additionally managed File Server operation and resolved issues with Barracuda devices, network switches, and peripheral devices.
- Proficient in Microsoft Windows platforms from 98 to Windows 10 as well as Mac OS. Demonstrated proficiency in various versions of Microsoft Office Products from 2002 to 365.
- Responsible for overseeing the administration of the Nortel Norstar System, which included programming handsets and setting up voice mail.
- Streamlined operations by providing one on one technological guidance and support for employees unfamiliar with Windows based systems
- Verified and enhanced administrative processes to optimize efficiency through process changes and technological integration
- Evaluated the potential applications of newly developed software and hardware in existing procedures
- Managed and optimized Joomla and WordPress websites.
Administrative Assistant
Frontier Excavating Group Inc.
03.2007 - 07.2007
- Resolved various server, PC, and network issues through troubleshooting techniques.
- Conducted research on small and large ticket items to enhance efficiency.
- Sorted faxes, copies, and mailings as part of secretarial clerical duties.
- Streamlined processes for payroll management, document control, and cost accounting to enhance accuracy and efficiency.
- Successfully provided accurate translations from English to Spanish for diverse documents like memos, manuals, technical specifications, and MSDS
- Assisted with HR-related tasks by providing English to Spanish translations, both verbal and written.
Information Technology Specialist II
White Sands Test Facility Jacobs Sverdrup (Home Based)
06.2006 - 09.2006
- Continued development of web applications using Applets, JSPs, Dreamweaver MX 2004 and IDL
- Phase-3 of web-based application used to analyze raw data in concert with IDL to produce plots and/or reports
- Plots are produced via an applet which can interactively change the x-axis and y-axis on the user interface
- Input Is taken in with JSP forms whose information is relayed to IDL.
Information Technology Specialist II
White Sands Test Facility Honeywell Technology Solutions, Inc.
01.2004 - 12.2005
- Developed Java Applications using a combination of Applets, JSPs, and IDL programs
- Developed web pages using plain text HTML and Dreamweaver MX 2004
- Upgraded domain servers to Windows 2003
- Installed and maintained Apache 2.0 web server and Tomcat 5.0 server using SSL Developed FORTRAN applications to program signal conditioner cards in Pacific Instruments Data Acquisition Systems, PI 6000.
College Instructor, Engineering Technology Department
New Mexico State University
08.2003 - 01.2004
- Taught nine credit hours of Microsoft Word, PowerPoint, and Excel
- Organize supplementary material to be taught
- Update old assignments and create new assignments.
Student Systems Administrator Engineering Technology Department
New Mexico State University
05.2001 - 07.2003
- Provided Support for over 200 computers and peripheral devices
- Maintenance and troubleshooting of software/hardware devices/local TCP/IP network
- Installation of operating systems and/or other necessary programs
- Configuration of Windows 2000 Server policies using Active Directory
- Web page creation using, Dreamweaver MX, Java and HTML code.
Education
Bachelors Degree Electronics and Computer Engineering Technology -
New Mexico State University
01.2003
Skills
- Advanced familiarity with Service Titan
- Expert Microsoft Office, Excel, Word and PowerPoint
- Customer Service oriented
- Positive attitude under fire
- Bilingual in English/Spanish
- Excellent Trouble shooter
- Great communicator
Affiliations
I work out 4 days a week from weight lifting to class boxing
Timeline
Customer Service Representative/Membership Specialist
Veteran Air Conditioning
10.2020 - Current
Installation Coordinator
Arctic Air Services Inc
06.2020 - 10.2020
IT Administrator/Marketing Coordinator
Arctic Air Services Inc
02.2017 - 03.2020
Network Administrator
Teakdecking Systems
07.2007 - 02.2017
Administrative Assistant
Frontier Excavating Group Inc.
03.2007 - 07.2007
Information Technology Specialist II
White Sands Test Facility Jacobs Sverdrup (Home Based)
06.2006 - 09.2006
Information Technology Specialist II
White Sands Test Facility Honeywell Technology Solutions, Inc.
01.2004 - 12.2005
College Instructor, Engineering Technology Department
New Mexico State University
08.2003 - 01.2004
Student Systems Administrator Engineering Technology Department
New Mexico State University
05.2001 - 07.2003
Bachelors Degree Electronics and Computer Engineering Technology -
New Mexico State University
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