Lori Aken
Summary
Dynamic Jewelry Sales Professional, recognized for boosting sales through exceptional customer engagement and strategic upselling. Proven expertise in jewelry industry knowledge, using effective objection resolution, consistently achieving sales goals while fostering strong client relationships. Committed to delivering outstanding service and enhancing customer satisfaction.
Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Jewelery Sales Professional
Fred Meyer Jewelers
04.2022 - 09.2024
- Asked open-ended questions to determine what customers required and the available budgets for each purchase.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Furniture Sales Associate
Sadler's Home Furnishings
10.2018 - 12.2020
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Optimized showroom layout to enhance product visibility and accessibility, facilitating intuitive shopping experience.
- Listened to customer needs and desires to identify and recommend optimal products.
Jewelry Department Manager
Sears Roebuck
09.2015 - 10.2018
- Leveraged social media platforms to promote products and events while engaging customers in conversations about their jewelry needs and preferences.
- Developed well-trained sales associates by conducting regular training sessions on product knowledge, selling techniques, and customer service skills.
- Led a team of sales associates that consistently met and exceeded monthly sales targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed interviews, supervised, and participated in inventory
- Managed the department to corporate standards
Jewelry Sales Professional
Fred Meyer Jewelers
08.2013 - 06.2015
- Provided thorough after-sales support, including adjustments, cleanings, and repairs, fostering strong relationships with customers.
- Boosted overall sales by providing exceptional customer service and showcasing product offerings.
- Assisted customers in selecting appropriate pieces for special occasions or gift-giving, resulting in increased satisfaction and repeat business.
- Collaborated with team members to create visually appealing jewelry displays, attracting more customers into the store.
- Demonstrated expertise in various types of precious stones and metals, instilling customer confidence during their purchase decisions.
Education
Associate of Science - Business Management
University of Alaska Fairbanks
Fairbanks, AK05-2019
Associate of Arts - Tourism
University of Alaska Fairbanks
Fairbanks, AK05-2019
Skills
- Effective objection resolution
- Sales proficiency
- Effective closing techniques
- Cash transaction processing
- Strategic task assignment
- Jewelry industry knowledge
- Organizational time strategies
- Strategic decision-making
- Customer engagement
- Collaborative teamwork
- Critical thinking abilities
- Active listening
Certification
Diamond Council Of America- Dca Diamond Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Jewelery Sales Professional
Fred Meyer Jewelers
04.2022 - 09.2024
Furniture Sales Associate
Sadler's Home Furnishings
10.2018 - 12.2020
Jewelry Department Manager
Sears Roebuck
09.2015 - 10.2018
Jewelry Sales Professional
Fred Meyer Jewelers
08.2013 - 06.2015
Associate of Science - Business Management
University of Alaska Fairbanks
Associate of Arts - Tourism
University of Alaska Fairbanks
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