Lori Alkire
Westerville
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Smashburger. Proven ability to enhance guest satisfaction and resolve conflicts effectively. Skilled in inventory control and proficient with Helios software, demonstrating strong decision-making and communication skills to foster a positive work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Shift Manager
Smashbuger
01.2024 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled all costumer services issues
- ran cash register credit cards
Cashier
Westerville City Schools
02.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Laborer
Worthington Industries Inc
03.2020 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
Housekeeping Aide
Candlewood Suites Hotel
05.2017 - 04.2020
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- answered phones made reservation
Chef
Aramark
12.2015 - 03.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Customer Service Representative
Smythe Automotive
05.2010 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Cashier
Home Depot
02.2014 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Centerburg High School
Centerburg, OHSkills
- Cash handling
- Decision-making
- Customer service focus
- proficient with helios softwear
- microsoft word
- shipping/inventory control
- light construction work skills
- internet research
- servsafe certified/food handling
Timeline
Shift Manager
Smashbuger
01.2024 - Current
Cashier
Westerville City Schools
02.2023 - Current
Laborer
Worthington Industries Inc
03.2020 - 09.2022
Housekeeping Aide
Candlewood Suites Hotel
05.2017 - 04.2020
Chef
Aramark
12.2015 - 03.2018
Cashier
Home Depot
02.2014 - 10.2014
Customer Service Representative
Smythe Automotive
05.2010 - 02.2017
High School Diploma -
Centerburg High School
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