Lori A. Peterson

Ensured operational efficiency by checking in and out patients.

• Coordinated surgeries and scheduled appointments for improved patient flow.

Maintained accurate records by scanning medical documents into EHR.

• Verified insurance and requested medical records for seamless billing processes.
• Applied ICD-10 codes and collected copays to generate precise cost estimates.
• Responded to patients' billing inquiries for enhanced clarity.
• Oversaw scheduling of heart catheterizations, stress tests, echocardiograms, and vascular surgeries.
• Streamlined patient care through effective management of incoming and outgoing referrals.

• Company Overview: Ballad Health Medical Equipment
• Responsible for entering patient data, including demographics and medical insurance into company based software
• Answered on an average of 50-100 phone calls per day assisting customers’ with questions and forwarding calls to the appropriate departments
• Experience in medical terminology and CPT-10 billing
• Ballad Health Medical Equipment

Engaged customers upon store entry to assess needs and preferences.

• Delivered assistance in person and via phone while maintaining professionalism.
• Advised on acquiring out-of-stock products according to customer demands.
• Achieved recognition for delivering service with high efficiency and accuracy.
• Ensured prompt resolution of issues, enhancing customer satisfaction.
• Coordinated multiple tasks to swiftly resolve customer concerns.