Ericka Truman
Riverside,IL
Summary
Dynamic healthcare professional with extensive experience at Loyola Medical Center, specializing in appointment coordination and patient satisfaction enhancement. Proven expertise in customer service, multitasking, and time management facilitates a positive patient experience. Committed to driving continuous improvement in healthcare delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Loyola Medical Center
Berwyn, IL
12.2021 - Current
- Greet patients for appointments
- Answer office phones and return office voicemails throughout day
- Check in patients and collect accurate patient demographics, enter data into electronic medical record
- Transcribe orders for PT/OT from outside facilities
- Offer simple, clear explanations to help patients and families understand hospital policies and procedures
- Critical thinking
- Problem solving
- Explain plans for treatment and payment options
- Use EPIC to schedule new and follow-up appointments
- Apply administrative knowledge and courtesy to explain procedures and services to patients
Service Coordinator
Loyola Medical Center
Maywood, IL
01.2014 - Current
- Facilitate all communication between emergency department physicians and ancillary departments
- Scan all important information into patient's electronic medical record
- Ensure all admitted patients get transported to rooms in timely fashion
- Access and operate paging system, phones, and call lights
- Audit charts to identify missing or incomplete records
- Assign doctors to roomed patients
- Optimize supply levels to keep stock within ideal parameters for expected needs
- Maintain accurate records and full compliance with government regulations and agency guidelines
Health Unit Coordinator
Northwestern Central DuPage Hospital
Winfield, IL
09.2020 - 10.2021
- Checked patients charts for insurance information and necessary consents
- Roomed patients in L&D unit
- Answered all incoming department phone calls
- Answered patient call lights
- Paged ancillary department physicians
- Set up transportation from hospital to other facilities
Education
Bachelor of Science - Healthcare Administration
Purdue Global
Remote11-2025
Certificate - Medical Billing & Coding
DeVry University
Addison, IL03.2022
Associate of Applied Science - Business
Robert Morris University
Chicago, IL01.2017
Skills
- Efficient Appointment Coordination
- Interpersonal
- Communication
- Attention to Detail
- Cultural Awareness
- Accurate Data Entry
- Training and Development
- Document filing
- Directing callers
- Expert in EPIC software
- ICD-10-PCS coding
- ICD-10-CM coding
- CPT coding
- Medical billing
- ICD-9
- Patient Record Management
- Electronic Medical Records Management
- Hospital Experience
- Medical Scheduling
- Healthcare Office Proficiency
- Medical Receptionist
- HIPAA
- Health Insurance Verification
- Accounts Receivable
- Comprehensive Anatomy Understanding
- Medical Terminology
- ICD Coding
- Comprehensive Understanding of Physiology
Certification
Certified Coding Specialist
References
References available upon request.
Timeline
Patient Service Representative
Loyola Medical Center
12.2021 - Current
Health Unit Coordinator
Northwestern Central DuPage Hospital
09.2020 - 10.2021
Service Coordinator
Loyola Medical Center
01.2014 - Current
Certified Coding Specialist
Bachelor of Science - Healthcare Administration
Purdue Global
Certificate - Medical Billing & Coding
DeVry University
Associate of Applied Science - Business
Robert Morris University
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