Kaleria Howard
Pulaski ,TN
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Northside Medical Professionals
Columbia, TN
06.2021 - Current
- Facilitated the execution of medical documentation.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded to inbound calls promptly and courteously.
- Secured appropriate clearance to distribute confidential medical records.
- Ensured compliance with HIPAA regulations when managing patient data.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Assistant Store Manager
Shoe Sensation
Pulaski
04.2019 - 09.2020
- Resolved customer grievances by actively listening and offering tailored solutions.
- Launched strategic marketing campaigns to boost revenue growth across various channels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Sales Associate
The Outlook
Pulaski, Tennessee
05.2016 - 04.2019
- Managed customer returns in compliance with company policies.
- Calculated purchases and handled cash as well as credit transactions.
- Delivered precise details regarding pricing, services, and products.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed promotional strategies to increase sales volume.
Education
Associate of Science - General Studies
Columbia State Community College
Columbia, TN12-2019
High School Diploma -
Giles County High School
Pulaski, Tennessee05-2017
Skills
- Insurance Verification
- Patient Reception
- Efficient Appointment Coordination
- Effective Verbal Communication
- Remote Health Assistance
- HIPAA compliance
- Electronic Health Record Management
- Professional Phone Etiquette
- Medical terminology
- Insurance Eligibility Assessment
Timeline
Patient Service Representative
Northside Medical Professionals
06.2021 - Current
Assistant Store Manager
Shoe Sensation
04.2019 - 09.2020
Sales Associate
The Outlook
05.2016 - 04.2019
Associate of Science - General Studies
Columbia State Community College
High School Diploma -
Giles County High School