SARAH GARCIA
San Antonio,TX
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
BAPTIST M&S IMAGING, USPI
01.2023 - 04.2025
- Greet and check patients in at the front desk as well as performing a variety of office duties including answering phones, entering data into the computer, verifying and filing insurance, scanning charts, processing requests for medical records, billing and accepting payments.
- Patient registration and check-in, appointment scheduling and coordination, billing assistance, telephone and email communication, patient education and support, medical records management, patient satisfaction and feedback, compliance, and quality assurance.
- Focused on providing courteous, energetic, attentive, and customer service.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Used Synapse to schedule appointments.
COSMETIC SERVICE REPRESENTATIVE
HEB GROCERY COMPANY, LP
08.2017 - 01.2023
- Energetic and motivated partner responsible for providing superior customer service.
- Responsible for optimizing sales by providing a well-stocked and well-maintained department.
- Focused on inventory control, merchandising, stocking, ensure product quality and product displays to drive and increase sales.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40+ customers each day.
SERVICE LEAD
HEB GROCERY COMPANY, LP
08.2017 - 01.2020
- Championed operational readiness within the Central Checkout Department
- Responsible for providing daily supervision, training, and coaching to 40 customer service representatives.
- Focused on financial transaction approvals, daily performance goals, staffing, scheduling, adjusting team coverage to meet store traffic flow needs, maintained service-related inventory, troubleshooting front-end POS equipment and technology, addressing and resolving customer issues.
CASHIER
HEB GROCERY COMPANY, LP
01.2017 - 01.2019
- Meticulous delivered complete and accurate register, cash handling, and operational duties.
- Responsible for establishing rapport with customers.
- Focused on providing courteous, energetic, attentive, and helpful customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Science - Radiography Technologist
St. Philip's College
San Antonio, TX08.2028
Esthiology - Body Care, Facial, Makeup Artistry, Skin Care, Wellness, Business Development, Retail Knowledge
Aveda Arts & Sciences Institutes
San Antonio, TX09.2020
Some College (No Degree) - Criminal Justice
St Philips Community College
San Antonio, TXSkills
- Certified skin care specialist
- Efficient appointment coordination
- Effective team leadership
- Medical billing
- Patient data entry and record maintenance
- Experienced in clinical medical terminology
- Advanced MS Office skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient intake
- Office administration
Languages
Spanish
Limited Working
Timeline
PATIENT SERVICE REPRESENTATIVE
BAPTIST M&S IMAGING, USPI
01.2023 - 04.2025
COSMETIC SERVICE REPRESENTATIVE
HEB GROCERY COMPANY, LP
08.2017 - 01.2023
SERVICE LEAD
HEB GROCERY COMPANY, LP
08.2017 - 01.2020
CASHIER
HEB GROCERY COMPANY, LP
01.2017 - 01.2019
Associate of Applied Science - Radiography Technologist
St. Philip's College
Esthiology - Body Care, Facial, Makeup Artistry, Skin Care, Wellness, Business Development, Retail Knowledge
Aveda Arts & Sciences Institutes
Some College (No Degree) - Criminal Justice
St Philips Community College
Similar Profiles
Cindy Velis-AlvaradoCindy Velis-Alvarado
Central Scheduler at Baptist M&S ImagingCentral Scheduler at Baptist M&S Imaging
Erin DacusErin Dacus
Diagnostic Medical Sonographer at Baptist Health Imaging CenterDiagnostic Medical Sonographer at Baptist Health Imaging Center
Syriana ValeroSyriana Valero
Patient Service Representative at Baptist Imaging CenterPatient Service Representative at Baptist Imaging Center
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy