Makena Newberry
Vancouver
Summary
Master Esthetician student with a passion for helping people feel confident and taken care of in their skin. Experienced in fast-paced, client-focused environments, with a strong ability to read people, communicate clearly, and create personalized treatment experiences. Known for staying calm under pressure and delivering thoughtful, detail-oriented care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Vancouver Clinic
Vancouver, WA
11.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Implemented electronic health record systems to streamline patient information retrieval.
- Assisted with insurance verification processes, ensuring accurate patient billing.
- Trained new staff on office procedures and software applications for consistency in operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with healthcare providers to optimize workflow and reduce appointment wait times.
- Helped patients complete necessary medical forms and documentation.
- Verified insurance eligibility for patient services, ensuring accurate coverage information.
- Processed pre-authorizations efficiently, reducing delays in patient care access.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
General Manager
Nostra Tavola
Vancouver, WA
08.2023 - 02.2025
- Managed daily operations to ensure efficient restaurant functionality.
- Developed and maintained customer relations to improve satisfaction ratings.
- Analyzed financial reports to identify areas for operational improvement.
- Ensured compliance with health and safety regulations throughout the establishment.
- Led team meetings to foster communication and address operational challenges.
- Processed payroll for weekly cycles, ensuring accuracy and timeliness of employee compensation.
- Maintained compliance with federal and state payroll regulations through regular audits and updates.
- Developed creative drink menus, enhancing customer engagement and experience.
- Developed and executed digital marketing campaigns across social media platforms.
- Collaborated with cross-functional teams to optimize content for SEO effectiveness.
- Coordinated scheduling for multiple teams, ensuring optimal resource allocation and timely project completion.
- Maintained inventory of repair supplies and ordered parts.
Server
Amaro's Table
Vancouver, WA
03.2022 - 08.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring timely food and beverage delivery.
- Handled customer inquiries and resolved issues promptly to ensure positive experiences.
- Trained and mentored new servers in customer service protocols and operational standards.
- Developed training materials to enhance team knowledge of menu items and wine pairings.
Education
Esthetics
Aesthetics Institute
Portland, OR03-2026
High School Diploma -
Prairie High School
Brush Prairie, WA06-2016
Skills
- Client experience & relationship building
- Strong communication & emotional intelligence
- Skin analysis & personalized treatment planning
- Facials, chemical peels, dermaplaning, and advanced treatments
- Waxing (face & body)
- Lash lifts & tinting/ Brow Lamination & tinting
- Sanitation, infection control & treatment room setup
- Ability to stay calm and professional in high-stress environments
- Time management & working efficiently in fast-paced settings
- Attention to detail & consistency in service quality
- Team collaboration & supporting a positive work environment
- Problem-solving & handling difficult or sensitive situations with care
- Sales awareness & recommending products/services authentically
Certification
- Licensed Esthetican - 2026
- Dermaplane Certification
- Barbicide Certification
- Circadia Product Knowledge Certification
Timeline
Patient Service Representative
Vancouver Clinic
11.2025 - Current
General Manager
Nostra Tavola
08.2023 - 02.2025
Server
Amaro's Table
03.2022 - 08.2023
Esthetics
Aesthetics Institute
High School Diploma -
Prairie High School