Shannon Bussey
Ludington,Michigan
Summary
Certified Coding Specialist seeking full-time employment at Corewell Health as an Inpatient quality Analyst.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Corewell Health Ludington Hospital, Mi
03.2023 - Current
- Responsibilities include patient registration,
- Emergency room registration,
- HIPAA compliance, EMTALA law,
- Customer service,
- Communicating and coordinating with clinical staff,
- Using de-escalation techniques for upset patients,
- Insurance verification,
- Collected copays and coinsurance,
- Alerting clinical staff to patient with immediate needs.
Homecare Aid
Shannys Home Help LLC
01.2018 - 02.2023
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Weekly Billing
Patient Access Registrar
Memorial Medical Center- Spectrum Health
08.1999 - 03.2017
- Responsibilities included patient registration
- HIPPA compliance
- Filing, data entry, paperwork assistance
- Maintaining patient records, customer service
- Copays and coinsurance
- Paged physicians
- Handled incoming and outgoing calls
- Handled paperwork for medical records request
Education
Bachelor of Science - Health Information Management
Baker College
Flint, MI12-2026
Some College (No Degree) - Medical Billing And Coding Certificate
Kirtland Community College
Gaylord, MISome College (No Degree) - Health Information Technology
Davenport University
Grand Rapids, MISkills
- AHIMA Certified Coding Specialist
- Currently obtaining Bachelors degree in Health Information Management
- 20 years' experience in hospital administration
- 30 years customer service experience
- Honest and ethical
- Detail oriented
- Computer literacy and adaptability
Timeline
Patient Service Representative
Corewell Health Ludington Hospital, Mi
03.2023 - Current
Homecare Aid
Shannys Home Help LLC
01.2018 - 02.2023
Patient Access Registrar
Memorial Medical Center- Spectrum Health
08.1999 - 03.2017
Bachelor of Science - Health Information Management
Baker College
Some College (No Degree) - Medical Billing And Coding Certificate
Kirtland Community College
Some College (No Degree) - Health Information Technology
Davenport University
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