Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Bussey

Ludington,Michigan

Summary

Certified Coding Specialist seeking full-time employment at Corewell Health as an Inpatient quality Analyst.

Overview

26
26
years of professional experience

Work History

Patient Service Representative

Corewell Health Ludington Hospital, Mi
03.2023 - Current
  • Responsibilities include patient registration,
  • Emergency room registration,
  • HIPAA compliance, EMTALA law,
  • Customer service,
  • Communicating and coordinating with clinical staff,
  • Using de-escalation techniques for upset patients,
  • Insurance verification,
  • Collected copays and coinsurance,
  • Alerting clinical staff to patient with immediate needs.

Homecare Aid

Shannys Home Help LLC
01.2018 - 02.2023
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Weekly Billing

Patient Access Registrar

Memorial Medical Center- Spectrum Health
08.1999 - 03.2017
  • Responsibilities included patient registration
  • HIPPA compliance
  • Filing, data entry, paperwork assistance
  • Maintaining patient records, customer service
  • Copays and coinsurance
  • Paged physicians
  • Handled incoming and outgoing calls
  • Handled paperwork for medical records request

Education

Bachelor of Science - Health Information Management

Baker College
Flint, MI
12-2026

Some College (No Degree) - Medical Billing And Coding Certificate

Kirtland Community College
Gaylord, MI

Some College (No Degree) - Health Information Technology

Davenport University
Grand Rapids, MI

Skills

  • AHIMA Certified Coding Specialist
  • Currently obtaining Bachelors degree in Health Information Management
  • 20 years' experience in hospital administration
  • 30 years customer service experience
  • Honest and ethical
  • Detail oriented
  • Computer literacy and adaptability

Timeline

Patient Service Representative

Corewell Health Ludington Hospital, Mi
03.2023 - Current

Homecare Aid

Shannys Home Help LLC
01.2018 - 02.2023

Patient Access Registrar

Memorial Medical Center- Spectrum Health
08.1999 - 03.2017

Bachelor of Science - Health Information Management

Baker College

Some College (No Degree) - Medical Billing And Coding Certificate

Kirtland Community College

Some College (No Degree) - Health Information Technology

Davenport University

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