Lori Arnold
Ozark,MO
Summary
Hardworking owner/employee enthusiastic about learning peer support field inside and out. Pursues opportunities to learn new skills and contribute to the individual success of others. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Generations Mobile Spray Tan And Teeth Whitening
Surprise, AZ
03.2012 - 02.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Childcare Provider
Lori's Little Ones
Surprise, AZ
04.2000 - 01.2012
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
Store Owner
My Kids Children Resale Store
Peoria, AZ
08.1998 - 11.2000
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
Education
Medical Assistant -
American Institute of Medical Technology
Glendale, AZBusiness And Personal Computers
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Clean MVR
- Decision-Making
- Customer Relations
- Customer Service
- Relationship Building
- Effective leader
- Teamwork and Collaboration
- Customer Retention
- Scheduling
- Quality Assurance
- Purchasing and planning
- Sales Strategies
- Sound Judgment
- Employee Motivation
- Goal Setting
- Marketing Strategies
- Patience and Empathy
- Creative Thinking
- Punctual and Reliable
- Social and Emotional Development
- Child Advocacy
Accomplishments
Collected 17,000 packs of diapers to benefit the West Valley Child Crisis Center in Arizona 4/1999 by climbing and living on the roof of my business wearing an adult diaper for 11 straight days and nights. I was using my voice and ability to make a difference for agency that helps abused children. I had daily interviews on media to news station in Arizona to raise awareness. It was recognized by the local newspaper in an article.
My original goal was 10,000
My spray tan business built mainly from word of mouth was #1 in the West Valley as well as the sponsor of the Miss Arizona and Teen Pagents. My reviews were always 5 stars. Customers bragged about not just the service but the experience.
Timeline
Owner/Operator
Generations Mobile Spray Tan And Teeth Whitening
03.2012 - 02.2020
Childcare Provider
Lori's Little Ones
04.2000 - 01.2012
Store Owner
My Kids Children Resale Store
08.1998 - 11.2000
Medical Assistant -
American Institute of Medical Technology
Business And Personal Computers
Maricopa Community Colleges - Glendale Community College