Lori Bell
Hudson,FL
Summary
Dynamic and results-oriented professional with extensive experience at BayCare Health System Inc., specializing in patient financial services and phlebotomy. Excelled in enhancing patient satisfaction through expert venipuncture specimen collection and compassionate care. Proficient in Powerchart and Cerner, demonstrating top-notch customer service and time management skills. Proven track record of adhering to HIPAA compliance and improving operational efficiencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Financial Rep II
BayCare Health System Inc.
Clearwater, FL
01.2024 - Current
- Ensured patient privacy by adhering to all HIPAA regulations during daily tasks and interactions.
- Accurately reviewed and updated patient and financial information.
- Follow-Up with payors re: receipt of appeals and escalate payments.
- Enhanced revenue collection by diligently following up on unpaid claims and negotiating payment plans with payors.
- Customer Service- Helping patients with their billing questions and payment options
LMA III
BayCare Outreach Laboratories
Trinity, FL
06.2023 - 01.2024
- Check patients in, verify their insurance and diagnosis codes.
- Register patients in Revenue and update all demographic information if needed
- Put patients order in Cerner or pull from Powerchart.
- Educated patients regarding the procedure and answered any questions they had
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Proceed with proper venipuncture technique to obtain specimens
PST Coordinator
LabCorp
Largo, FL
03.2023 - 06.2023
- Check patients in, verify their insurance, order from Physician and diagnosis codes.
- Register and order patients in the Touch system
- Proceed with proper venipuncture technique
- Ordered all lab supplies for our office
LMA III
BayCare Health System Inc.
Clearwater, FL
09.2018 - 03.2023
- Check patients in, verify their insurance, Physician orders and proper diagnosis codes.
- Register patients in Revenue and update all demographic information as needed.
- Put patients order in Cerner or pull from Powerchart
- Proceed with proper venipuncture technique
Phlebotomy Technician
BioReference Laboratories
New Port Richey, FL
12.2015 - 09.2018
- Check patients in, verify their insurance, Physician orders and proper diagnosis codes
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Education
Phlebotomy
Brewster Technical Center
Tampa, FL01.1994
Skills
- Customer Service
- Friendly, Positive Attitude
- Data Entry
- Powerchart, Cerner and Revenue Software Proficiency
- HIPAA Compliance
- Time management expertise
- Specimen collection with proper venipuncture technique
- Order of draw
- Patient Care
- Specimen handling
- Accurate specimen labeling procedures
Certification
AMT RPT Certification
Timeline
Patient Financial Rep II
BayCare Health System Inc.
01.2024 - Current
LMA III
BayCare Outreach Laboratories
06.2023 - 01.2024
PST Coordinator
LabCorp
03.2023 - 06.2023
LMA III
BayCare Health System Inc.
09.2018 - 03.2023
Phlebotomy Technician
BioReference Laboratories
12.2015 - 09.2018
Phlebotomy
Brewster Technical Center