Jerita Turley-White
Hazelwood,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Financial Experience Rep
SSM Health Care
12.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collected, arranged, and input information into database system.
Patient Financial Experient Rep
Optum
02.2022 - 12.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collected, arranged, and input information into database system.
Patient Account Representative
SSM Health Care
12.2014 - 02.2022
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Addressed bad debts in line with set protocols.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to patient, family and external payer inquiries.
- Providing excellent customer service by promptly answering patient inquiries.
- Processed payments.
Medical Records File Clerk
People's Health Center
02.2005 - 03.2014
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Participated in ongoing training sessions to stay current on industry best practices and new technologies related to medical records management.
- Enhanced file retrieval efficiency by implementing a color-coded filing system for physical medical documents.
- Improved patient confidentiality by accurately organizing and securely maintaining medical records.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Facilitated smooth communication between departments with timely distribution of requested medical records.
- Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.
- Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
- Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
- Assigned and stamped identification numbers and codes to index materials for filing.
- Supported clinical staff by promptly providing accurate patient information upon request.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
Education
High School Diploma -
Riverview Gardens Senior High School
1218 Shepley Dr., St, Louis, MO 6313706.1988
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Filing
- Dispute Resolution
- Customer Service
- Problem-solving abilities
Timeline
Patient Financial Experience Rep
SSM Health Care
12.2023 - Current
Patient Financial Experient Rep
Optum
02.2022 - 12.2023
Patient Account Representative
SSM Health Care
12.2014 - 02.2022
Medical Records File Clerk
People's Health Center
02.2005 - 03.2014
High School Diploma -
Riverview Gardens Senior High School
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