Lori Benfield
Glendale,AZ
Summary
Proven skills in revenue cycle management for medical facilities such as Conifer Health Solutions. Proficient in reducing debt, collecting payments and collaborating with insurance companies to resolve concerns. Talented communicator and practiced multitasker.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Creative Air Conditioning, LLC
Phoenix, AZ
10.2021 - Current
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Customer Service Representative
Conifer Health
Phoenix, AZ
07.2017 - 05.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
Revenue Cycle Specialist
Health Care Excellence Institute
Phoenix, AZ
05.2016 - 07.2017
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Analyzed claims data to identify trends in denials and rejections.
- Developed reports detailing billing activities, including payment trends and denial rates.
Education
Some College (No Degree) - Accounting
MTI Western Business College
SacramentoTimeline
Customer Care Representative
Creative Air Conditioning, LLC
10.2021 - Current
Customer Service Representative
Conifer Health
07.2017 - 05.2018
Revenue Cycle Specialist
Health Care Excellence Institute
05.2016 - 07.2017
Some College (No Degree) - Accounting
MTI Western Business College