Lori Bennett
McCordsville,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Independent Shopper & Distributor
Shipt
03.2019 - Current
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed strong customer base through efficient and reliable service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating a logical and composed professional demeanor.
Child Care Aide
YMCA - Play & Learn
08.2019 - 03.2020
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
Property Manager
Green Mountain Realty
08.2008 - 10.2011
- Supervised a dedicated team of leasing agents, office staff, and maintenance professionals in order to provide quality care and service to a community of 388 resiresidents
- Resolved tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Bachelor of Arts - Psychology
Manchester College
North Manchester, IN05.2003
Skills
- Customer Relationship Management
- Service Quality
- Interpersonal Communication Skills
- Guest Issue Resolution
- Client Assessments
- High-Performance Standards
- Information Services
- Professional Relationships
Timeline
Child Care Aide
YMCA - Play & Learn
08.2019 - 03.2020
Independent Shopper & Distributor
Shipt
03.2019 - Current
Property Manager
Green Mountain Realty
08.2008 - 10.2011
Bachelor of Arts - Psychology
Manchester College
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