Lori Bristol
Omaha
Summary
Extensive experience with 20 years working within various healthcare environments providing dynamic and detailed resident, patient, and participant care. Proven history of adherence to compliances and standards of care. Exhibit strong communication skills with staff and those in care. Committed to excellent care. Very adaptable and eager to gain more experience and education.
Overview
23
23
years of professional experience
Work History
Medical Records and Call Center
UroHealth Partners
Omaha
12.2024 - Current
- Ensured accuracy of electronic medical records for patient care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Urochoice isalas
- Athena
- Next Gen
- Docology
Participant Med Aide
Immanuel Pathways
Council Bluffs
05.2018 - 11.2024
- Administered medications to patients according to prescribed schedules.
- Provide skilled ADL care.
- Monitor participant actions for safety concerns.
- Facilitated communication between participant and healthcare team to ensure coordinated care.
- Document vitals, medications, and ADL cares.
- Monitored vital signs and reported changes to healthcare team members.
- Assisted residents with daily living activities and personal care needs.
- Documented patient interactions and care provided in electronic health records.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Provided emotional support and companionship to promote resident well-being and comfort.
- Trained new staff on care procedures and protocols to enhance team effectiveness.
- Ensured compliance with health regulations and organizational policies during care delivery.
- Responded promptly to requests from doctors or nurses for assistance.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Driver
Immanuel Pathways
Council Bluffs
06.2014 - 05.2018
- Transported participants, including those with decreased mobility, between home, the center, and doctor appointments using assistive devices.
- Coordinated transportation schedules and optimized routes with dispatch and supervisor to enhance efficiency.
- Coordinated schedules and routes with dispatch and supervisor.
- Obtained CDL license through annual recertification process.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Provided exceptional customer service to enhance client experience during rides.
- Transported participants with decreased mobility between home, center, and doctor appointments using assistive devices to ensure safe and comfortable travel.
- Delivered exceptional customer service during rides, fostering positive client experiences.
- Communicated effectively with team members to coordinate transportation schedules.
- Collaborated with healthcare staff to meet the unique needs of each client.
- Acquired CDL license and recertifications annually.
CNA Medical Assistant
Metro OB-GYN
Council Bluffs
04.2010 - 06.2014
- Established patient identifiers, verified lab orders, prepared patients and executed lab blood draws.
- Monitored vital signs.
- Documented patient information accurately in electronic health records.
- Documented patients' care on chart.
- Sterilized equipment using autoclave.
- Recorded patients' care accurately in charts to support continuity of care.
- Scribed for the provider in patients' rooms.
- Facilitated timely access to medications by calling in prescriptions. and scheduled procedures.
- Managed prescription calls and coordinated procedure scheduling to streamline patient care.
- Prepared examination rooms and maintained cleanliness and organization.
- Collaborated with healthcare team to ensure quality patient care.
- Oversaw inventory of medical supplies to guarantee availability for procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Medical Records
Metro OB-GYN
Council Bluffs
08.2008 - 04.2010
- Transitioned from paper to digital charting.
- Ensured any release of information requests were HIPAA compliant.
- Maintained accurate medical records of each patient's treatments and diagnosis.
- Processed medical releases,insurance claims and FMLA documentation
- Participated in the transition from paper to digital charting.
- Assisted with preparing medical records for release upon request.
- Supported the filing process by organizing documents systematically. and organization of medical records.
- Retrieved previous medical records from outside facilities.
- Performed regular audits to verify documentation accuracy in medical records. to ensure accurate documentation within medical records.
Certified Medication Aide
Bethany Lutheran Home
Council Bluffs
05.2003 - 08.2008
- Monitored residents' vital signs, promptly reporting changes to nursing staff to ensure timely care.
- Provided skilled ADL care for residents.
- Documented required information in resident files, ensuring compliance and supporting accurate resident care.
- Documented medication administration details in resident records meticulously and consistently.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Trained new staff on medication procedures and best practices at Bethany Lutheran Home.
- Maintained current knowledge of state regulations related to medication administration.
- Communicated effectively with physicians, nurses and other healthcare professionals about medication orders.
Education
CNA-Med Aide Certificate -
Iowa Western Community College
Council BluffsHigh School Diploma -
Abraham Lincoln High School
Council BluffsSkills
- Patient record management
- Electronic health records
- Health information management
- Medical billing
- Insurance verification
- HIPAA compliance
- Data entry accuracy
- Documentation
- Vital signs
- Regulations
- Office administration
- Communication
- Time management
- Patient support
- Professional demeanor
- Professional demeanor
Timeline
Medical Records and Call Center
UroHealth Partners
12.2024 - Current
Participant Med Aide
Immanuel Pathways
05.2018 - 11.2024
Driver
Immanuel Pathways
06.2014 - 05.2018
CNA Medical Assistant
Metro OB-GYN
04.2010 - 06.2014
Medical Records
Metro OB-GYN
08.2008 - 04.2010
Certified Medication Aide
Bethany Lutheran Home
05.2003 - 08.2008
CNA-Med Aide Certificate -
Iowa Western Community College
High School Diploma -
Abraham Lincoln High School