Lori Brossman
Surburban Propane
Reading,PA
22
years of professional experience
Experienced customer service professional with a strong background in communication, data entry, and administrative support. Proven ability to resolve customer inquiries and maintain efficient office operations.
Work History
Customer Service Representative
1 Year- Assist customers with inquiries, providing timely and accurate information regarding propane services.
- Conducted credit and collection calls to secure timely payments and uphold accurate account records.
- Set up new customer accounts by entering and verifying required information, ensuring seamless onboarding.
Janitor
1 Year 9 Months- Performed daily cleaning tasks, including vacuuming, dusting, trash removal, restroom sanitation, and floor care to maintain a safe and hygienic environment.
- Used and maintained cleaning equipment and supplies effectively, ensuring proper usage of chemical cleaning agents.
- Adhered to written and verbal instructions to complete tasks efficiently.
Customer Service Assistant
6 Months- Resolved customer inquiries across multiple channels (phone, email, social media, fax/letters) with professionalism and effective communication.
- Maintained customer accounts, created notifications, and responded accurately to customer requests.
- Crafted clear and correct written communications in all customer interactions to improve customer understanding.
Front Desk Receptionist
1 Year 3 Months- Managed front desk operations, ensuring seamless guest check-in and communication.
- Handled administrative tasks, including scanning documents, answering calls, and preparing patient packets.
- Provided customer service support, directed visitors, and ensured smooth office operations to maintain a welcoming environment.
Cleaning Specialist
1 Year 10 Months- Provided detailed cleaning and sanitization services for both residential and office spaces, ensuring a spotless and hygienic environment.
- Maintained organized and clutter-free spaces, enhancing cleanliness and overall presentation.
- Operated cleaning equipment, managed supplies, and followed safety and sanitation protocols.
Receptionist Tech
1 Year 6 Months- Assisted donors through the screening process, including health history review, medical questions, and health screenings (blood pressure, pulse, weight, temperature, and hematocrit/protein testing).
- Educated new donors on the donation process, safety protocols, and center policies while ensuring all questions were answered professionally.
- Registered donors, recorded accurate data in the donor management system, and maintained compliance with SOPs, HSE, and OSHA regulations.
Call Center Operator
10 Years 9 Months- Managed a 30-line switchboard, answering and directing inbound calls for multiple clients with professionalism and efficiency.
- Dispatched and patched calls to on-call personnel, scheduled appointments, and coordinated service requests.
- Maintained accurate records of customer interactions to facilitate efficient issue resolution and timely follow-up.
- Performed data entry, updated on-call schedules, and supervised shift operations using Startel software.
Shipping Clerk
3 Years 10 Months- Managed driver check-ins/outs and scheduled order pickups to optimize workflow and support timely deliveries.
- Conducted cycle counts and supported data entry using Microsoft Office to maintain inventory accuracy.
- Entered and updated orders and inventory in AS400, ICS systems, and performed daily order reconciliation.
Education
Diploma
Skills
Customer Service
Call center experience
Effective communication
Fax operation
Proficient in computer applications
Account management
Microsoft Office
Multi-channel Communication
Documentation
Scheduling
Timeline
Customer Service Representative
Surburban Propane
08.2025 - CurrentRead More
Customer Service Assistant
Innosource
02.2025 - 08.2025Read More
Janitor
Enersys
07.2024 - 04.2026Read More
Front Desk Receptionist
JFC Global
07.2023 - 10.2024Read More
Cleaning Specialist
Safe Berks
08.2021 - 06.2023Read More
Receptionist Tech
CSL Plasma
09.2019 - 03.2021Read More
Call Center Operator
Advantage Telemessaging
03.2008 - 12.2018Read More
Shipping Clerk
Power Packaging
04.2004 - 02.2008Read More
Reading High School
Diploma
Read More