Lori Carruthers
Self Employed Services
Huffman,TX
28
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth while providing excellent customer service. Empathetic and skilled in navigating complex healthcare systems and maintaining confidentiality, contributing to improved patient satisfaction and streamlined communication.
Work History
Health Benefit Coordinator
2 Months- Coordinated health benefits enrollment processes, ensuring accurate and timely processing of applications.
- Implemented process improvements that enhanced the efficiency of benefits coordination workflows across departments.
- Processed enrollment paperwork and benefits forms.
- Processed applications and maintained accurate records in eligibility management systems.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Personal Assistant
17 Years 6 Months- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Designed and created custom crafts using various materials and techniques.
- Managed inventory of supplies, ensuring availability for ongoing projects.
- Collaborated with clients to understand preferences and deliver tailored products.
- Implemented efficient workspace organization to enhance productivity and workflow.
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Adapted quickly to changing client needs while maintaining a strong focus on delivering exceptional craftsmanship across all projects undertaken.
- Mentored junior team members, contributing to their professional growth and development.
- Worked well in a team setting, providing support and guidance.
Patient Care Advocate
1 Year 6 Months- Assisted patients in navigating healthcare services and resources.
- Maintained accurate records of patient interactions and follow-up actions in database systems.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed prescription orders accurately and efficiently to meet customer needs.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Managed over 120 calls a day.
Customer Service Specialist
8 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Cultivated relationships with clients, fostering trust and repeat business.
- Managed multiple communication channels, ensuring timely responses and issue resolution.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed over 100 calls a day
City Letter Carrier
10 Years 8 Months- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Maintained accurate records of deliveries and customer requests, enhancing operational accuracy.
- Operated handheld devices for tracking deliveries and obtaining customer signatures.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Streamlined workflow processes, resulting in improved productivity across departments.
- Coordinated schedules and delegated tasks to optimize team performance.
- Collaborated with management on strategic initiatives to drive operational excellence.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Education
Associate of Arts - Business
High School Diploma
Skills
Time management
Multitasking and organization
Customer service
Strong work ethic
Attention to detail
Dedicated team player
Discretion and confidentiality
HIPAA compliance
Data entry
Active listening
Effective communication
Adaptability and flexibility
Timeline
Health Benefit Coordinator
Conduent Business Services
06.2026 - CurrentRead More
Patient Care Advocate
Pearl Interactive Network
09.2024 - 03.2026Read More
Customer Service Specialist
Qurate Retail Group
11.2023 - 07.2024Read More
Personal Assistant
Self Employed Services
02.2009 - CurrentRead More
City Letter Carrier
USPS
12.1998 - 08.2009Read More
Lone Star College
Associate of Arts from Business
Read More
MacArthur High School
High School Diploma
Read More