Lori Castro
Santa Ana,CA
Summary
Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Uber Eats
Santa Ana, CA
03.2022 - Current
- Developed and maintained professional relations between customer, store personnel and company.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Driver
Lyft
Fullerton, CA
08.2016 - 01.2018
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Read maps and followed written and verbal geographic directions.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
Legal Assistant
Jennings Senior Mobile Home Park
La Mess, CA
08.2010 - 06.2013
Sales Advisor
Warehouse Demonstration Services
Tustin, CA
08.2008 - 07.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Special Education Instructional Assistant
Santa Ana Unified School District
Santa Ana, CA
09.1999 - 07.2007
- Observed and monitored children's activities.
- Implemented behavior redirection methods to address problematic issues.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Monitored student progress and behavior.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Maintained positive attitude and affirmatively communicated with each student.
- Documented student progress, obstacles and academic milestones for parents and faculty.
- Managed classroom activities and redirected problematic behavior.
Education
Paralegal - Legal Assistant
Blackstone Career Institute
Allentown, PA01.2010
Associate Degree - Liberal Arts
Santa Ana College
Santa Ana, CA06.2004
GED - General Studies
San Clemente High School
San Clemente, CA06.1989
Skills
- Valid Driver's License
- Customer Service
- Verbal and Written Communication
- Time Management
- Customer Relationships
- Efficiency and Time Management
- Attention to Detail
- Dependability and Honesty
- Traffic Laws and Regulations
Timeline
Delivery Driver
Uber Eats
03.2022 - Current
Driver
Lyft
08.2016 - 01.2018
Legal Assistant
Jennings Senior Mobile Home Park
08.2010 - 06.2013
Sales Advisor
Warehouse Demonstration Services
08.2008 - 07.2010
Special Education Instructional Assistant
Santa Ana Unified School District
09.1999 - 07.2007
Paralegal - Legal Assistant
Blackstone Career Institute
Associate Degree - Liberal Arts
Santa Ana College
GED - General Studies
San Clemente High School
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