Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Clappé

San Francisco,CA

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

14
14
years of professional experience

Work History

Administrator

Canon Business Solutions
11.2002 - 01.2011
  • Managed facilities for 3 regional sales offices, including moves
  • Managed local receptionist and product trainer
  • Direct support to 4 Sales Managers, incl
  • Sales teams of 5-12 reps, Director of Sales, and Service
  • Manager
  • All calendar management, travel arrangements, and expense management
  • Coordination with leasing company to resolve pending PO issues
  • Coordination with Order Management and Credit departments to book orders
  • Tracking of order flow, shipping and back-orders utilizing Oracle
  • Trained staff in navigating Salesforce.com
  • Coordinate logistics and transportation on deliveries, relocations, removals, equipment trials and building insurance requirements
  • Created reports for Senior Management, Golden Eagle entry into ISG website of all monthly sales
  • Demo room and trial inventories
  • Regional HR management for new hires, benefit issues,
  • Sales training on procedure and company policy
  • Event planning for holiday, picnic, employee events, off-sites and open houses
  • Two time Champions Club award winner

Network Expansion Project Analyst/Administrator

NorthPoint Communications
11.1998 - 10.2002
  • Tracking collocation build-out milestones
  • Develop, generate, maintain and publish a wide variety of reports (Status and Summary, Partner
  • Interconnection, Transport Summary, Factory Inventory, Cage Acceptance and Staging Schedules
  • Development and rollout of the Network Build tracking system (ODS - Operational Data Store)
  • Assisted in process flow diagramming for the Net Results Project
  • Develop, generate, and maintain daily status reports and graphing using Access and Crystal Reports
  • Tracking and chargeback of lost, stolen or double shipped equipment
  • Lucent audit of Facilities, IS, and IT related issues

Billing Analyst

Cisco Systems, Inc
06.1997 - 11.1998
  • Quick response to Ad Hoc requests for reports, detailed information on charges
  • Handle non-payment issues with A/P and vendors (ISDN, Cellular, Long Distance)
  • Generation and implementation of Service Level Agreements
  • Invoice Processing and data entry for 1500 invoices
  • High degree of vendor relations, monthly maintenance of charge back to departments from balance sheet
  • Project coordination, invoice consolidation, charge back account maintenance to various summaries/ hierarchies
  • Hierarchy structure changes as needed, metrics reporting, analysis and justification of variations and discrepancies

Education

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North Mason High School
Belfair, WA

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Hewlett Packard University
Santa Clara, CA

Skills

  • EVENT PLANNING (8 years), ARRANGEMENTS (8 years), ORACLE (8 years), CREDIT (8 years),
  • CALENDAR MANAGEMENT (8 years)
  • Links
  • Http://Salesforcecom
  • Additional Information
  • CORE COMPETENCIES
  • Oracle, Google Docs, Cloud Networking
  • PowerPoint, Word, Lotus, Excel, Access, MINX
  • Salesforcecom proficient
  • Superior management expertise - Skilled trainer, mentor and supervisor
  • Excellent customer service with attention to detail
  • Web database management; calendar management, travel arrangements, and expense management
  • Accounts Payable, Accounts Receivable, Quickbooks, Credit/Collections, HR
  • Strong organizational background, Project Coordination/Management, Event Planning
  • Networking and Telecom Call Center Management
  • Entrusted to handle highly confidential matters with discretion

Timeline

Administrator

Canon Business Solutions
11.2002 - 01.2011

Network Expansion Project Analyst/Administrator

NorthPoint Communications
11.1998 - 10.2002

Billing Analyst

Cisco Systems, Inc
06.1997 - 11.1998

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North Mason High School

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Hewlett Packard University

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Lori Clappé