Lori Clark
Casey's General Stores
LEXINGTON,KY
24
years of professional experience
Experienced patient access and customer service professional with strengths in insurance verification, patient registration, HIPAA compliance, and payment processing. Known for calm problem-solving, accuracy, and strong front-desk support.
Work History
Baker/Cook/Cashier
1 Year 1 Month- Prepared fresh bakery items following recipes and quality standards.
- Operated ovens, proofers, and kitchen equipment safely during daily production.
- Restocked display cases and maintained appealing product presentation.
- Monitored inventory levels and rotated ingredients for freshness.
- Followed food safety and sanitation procedures throughout food preparation.
- Assisted customers with bakery selections and special request.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained and supervised new employees on bakery operations and procedures.
- Processed cash, credit, and debit transactions accurately at the point-of-sale system.
- Scanned merchandise, applied discounts, and verified pricing for customer purchases.
- Greeted customers and answered basic questions with prompt, courteous service.
- Resolved register discrepancies by following store procedures and escalating issues.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Patient Access Representative
1 Year- Confirmed insurance eligibility, obtained authorizations, and resolved coverage discrepancies before service delivery.
- Collected copayments, explained financial policies, and maintained compliant payment documentation.
- Registered patients, verified demographics, and updated electronic records for accurate intake processing.
- Scheduled patient appointments and coordinated referrals to support timely access to care.
- Monitored patient flow, prioritizing registrations to reduce wait times and improve front-desk efficiency.
- Ensured compliance with HIPAA regulations to maintain confidential sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts and addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Cashier
1 Year 5 Months- Bagged merchandise carefully to protect items and improve checkout flow.
- Supported returns and exchanges while maintaining transaction accuracy.
- Maintained clean, organized checkout area and stocked essential front-end supplies.
- Balanced cash drawer at start and end of shift.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Nanny
1 Year 3 Months- Managed daily childcare routines, including meals, naps, hygiene, and age-appropriate activities.
- Maintained safe, organized home environment while supervising children throughout the day.
- Prepared nutritious meals and snacks aligned with family preferences and dietary needs.
- Communicated daily updates to parents regarding behavior, schedules, and needs.
- Responded calmly to injuries, conflicts, and unexpected schedule changes.
- Organized toys, clothing, and children's spaces to support consistency and cleanliness.
- Supported child in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
General Manager
2 Years 10 Months- Directed daily store operations, aligning fuel, convenience, and service standards with company policies.
- Managed hiring, scheduling, coaching, and performance reviews for frontline staff.
- Monitored inventory levels, ordered merchandise, and prevented stock shortages.
- Enforced safety, cash handling, and environmental compliance across station operations.
- Resolved customer concerns quickly, maintaining consistent service quality and loyalty.
- Coordinated vendor deliveries, maintenance requests, and equipment repairs to reduce downtime.
- Implemented merchandising and promotional displays to support fuel and in-store sales.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Marketing Team Member
3 Years 7 Months- Supported marketing campaigns to drive patient engagement and brand awareness.
- Monitored campaign performance and shared feedback to improve marketing effectiveness.
- Maintained accurate records for leads, contacts, and outreach activities.
- Collaborated with clinic staff to align messaging with patient acquisition goals.
- Assisted with event setup, follow-up communication, and promotional distribution.
- Ensured consistent brand presentation across marketing materials and patient-facing touchpoints.
Bakery Assistant Manager
4 Years 10 Months- Supervised bakery associates and coordinated daily production to maintain consistent product availability.
- Scheduled labor, assigned priorities, and supported department coverage during peak business periods.
- Monitored inventory levels, ordered ingredients, and reduced waste through disciplined stock rotation.
- Ensured food safety, sanitation, and quality standards across prep, display, and storage areas.
- Trained new associates on baking procedures, merchandising, and customer service expectations.
- Merchandised bakery cases to maintain attractive displays and drive strong product presentation.
- Resolved customer concerns promptly while supporting special orders and custom cake requests.
- Assisted department manager with sales goals, operational improvements, and daily workflow consistency.
- Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
Education
Medical Billing And Coding - Medical Billing And Coding
- Relevant Coursework: Anatomy & Medical Terminology
- Professional Development: Epic, Scheduling, HIPAA
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Registration and admissions
Phone and email etiquette
Medical terminology
Healthcare systems navigation
Strong empathy
Insurance billing
Payment processing
Registration management
Patient education
Information collection
Call screening
Pre-admission requests
Fee collection
Medical billing
Interests
Experimenting with different creative mediums
like acrylic paint
clay
and decoupage
to expand skills and techniques.
Timeline
Baker/Cook/Cashier
Casey's General Stores
09.2025 - CurrentRead More
Patient Access Representative
Saint Joseph East Hospital
09.2024 - 09.2025Read More
Cashier
Casey's Good Stop
04.2023 - 09.2024Read More
Nanny
Thomas and Eva Isaacs
01.2022 - 04.2023Read More
General Manager
Shell Gas Station
03.2019 - 01.2022Read More
Marketing Team Member
Chiro One Wellness
07.2010 - 02.2014Read More
Bakery Assistant Manager
Winn Dixie Supermarket/ E W James & Sons Grocery
10.2002 - 08.2007Read More
Lexington Community College
Medical Billing And Coding from Medical Billing And Coding
Read More