Lori Clark
Irvine,KY
Summary
Experienced healthcare professional specializing in medical records management and HIPAA compliance. Enhances patient communication and streamlines processes through effective use of EHR systems. Maintains confidentiality and delivers exceptional service with strong problem-solving skills and a commitment to quality documentation.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Clerical Assistant
University of Kentucky
07.2023 - Current
- Greeted and assisted patients, answered unit phones, routed calls to appropriate staff, and supported timely communication among healthcare team members.
- Maintained accurate patient records and charts in electronic and paper formats.
- Processed physician orders, admissions, discharges, and transfers with support from clinical staff.
- Scheduled patient tests, procedures, and follow-up appointments to support smooth patient care.
- Entered data into electronic health record system.
- Provided directions and general information to patients and families, improving experience and understanding of procedures.
WildCard Specialist
University of Kentucky
06.2022 - 07.2023
- Produced and issued UK WildCards for students, staff, faculty, and visitors.
- Verified identity and eligibility according to university policies.
- Acted as primary contact for inquiries on campus IDs, meal plans, and building access, enhancing user experience.
- Troubleshoot card-related issues such as deactivation, replacements, and access errors.
- Maintained accurate data in the WildCard database to support effective card management and user accessibility.
- Utilized card management software to configure cardholder access levels.
- Conducted routine system audits and generated reports to ensure proper account setup and compliance.
- Safeguarded confidential personal information in compliance with FERPA and university privacy policies.
Dispatcher
University of Kentucky/University of Kentucky STEPS
05.2021 - 06.2022
- Prioritized calls and dispatched police, fire, medical, and safety personnel.
- Monitored radio traffic, ensuring constant communication with field units to facilitate timely response.
- Answered and processed emergency (911) and non-emergency calls for assistance.
- Operated multi-line telephone systems, two-way radios, and computer-aided dispatch (CAD) systems.
- Accurately documented incidents, unit activity, and response times using CAD and other systems.
- Maintained records of calls, officer locations, and public safety activities per department protocols.
- Coordinated with university departments and local emergency services to streamline response efforts.
- Monitored alarm systems, surveillance cameras, access control systems, and fire/security alerts.
- Notified university officials of critical incidents or campus emergencies to ensure swift decision-making.
Fabricator
Southwire
04.2013 - 05.2021
- Read and interpret blueprints, schematics, and work orders to fabricate metal parts or structures.
- Assembled mechanical components and structural frames, creating specialized tooling for efficient production.
- Collaborated with engineers and maintenance personnel to enhance processes and upgrade equipment.
- Recommended design changes to enhance functions, safety, and efficiency of production tools.
- Followed all OSHA regulations and Southwire safety protocols.
Education
High School Diploma -
Oregon Davis Sr. High School
Skills
- ICD-10-CM coding and CPT
- HCPCS Level II codes
- Terminology in medicine
- Human anatomy and physiology
- Compliance with HIPAA regulations
- Management of medical records
- Data abstraction techniques
- Proficient in Microsoft Office Suite
- Electronic health record systems
- Experience with Meditech 60 and ChartMaxx
- Citrix platform usage
- Epic electronic health records software
- Kronos workforce management system
- Review of quality documentation practices
- Guidelines for medical coding
- Quality documentation review
- Medical coding guidelines
Certification
Certified Professional Coder Apprentice (CPC-A), AAPC ID# 02099305
Timeline
Patient Clerical Assistant
University of Kentucky
07.2023 - Current
WildCard Specialist
University of Kentucky
06.2022 - 07.2023
Dispatcher
University of Kentucky/University of Kentucky STEPS
05.2021 - 06.2022
Fabricator
Southwire
04.2013 - 05.2021
High School Diploma -
Oregon Davis Sr. High School