Lori Coleridge
North Canton,OH
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
36
36
years of professional experience
Work History
Patient Specialist, CMRC, Scheduler
The Cleveland Clinic Foundation
Cleveland, USA
01.2002 - Current
- Managed patient appointments and scheduling for efficient clinic operations.
- Scheduled patient admissions to appropriate facilities after hospital discharge, ensuring smooth transition and continuity of care.
- Assisted patients with insurance inquiries and benefits verification.
- Coordinated communication between patients and healthcare providers, enhancing understanding and satisfaction with care.
- Served as unit secretary in emergency room, facilitating efficient operations and supporting healthcare team.
Central Scheduler
Aultman Hospital
Canton, USA
06.1990 - 09.2000
- Coordinated patient appointments across multiple departments efficiently.
- Managed scheduling conflicts to optimize clinician availability.
- Scheduled patients for various tests and appointments.
- Utilized electronic health record systems for precise data entry.
- Achieved top productivity in scheduling for over 6 years.
Education
Medical Terminology I And II -
Stark State
North Canton, OH 10.2008 - 02.2009
Medical Billing & Coding -
Stark State
North Canton, OHSkills
- Discharge planning
- Telephone skills
- Patient intake
- Time management
- Insurance verification
- Ticket management
- Medical terminology
- Phone etiquette
- Customer service
- Medical scheduling
- Professionalism
- Microsoft Office
- User support
- Interpersonal skills
- Medical receptionist
- Patient interaction
- Organizational skills
- Administrative support
- Medical office experience
- Attention to detail
- Inquiry handling
- Client meetings
Additional Information - Authorization
Authorized to work in the US for any employer
Timeline
Medical Terminology I And II -
Stark State
10.2008 - 02.2009
Patient Specialist, CMRC, Scheduler
The Cleveland Clinic Foundation
01.2002 - Current
Central Scheduler
Aultman Hospital
06.1990 - 09.2000
Medical Billing & Coding -
Stark State